Delaware North – sounds like a US state but is actually a global leader in hospitality, right here in Australia
When I first heard the name Delaware North, I thought it was somewhere in the US, but quickly I realised that the Delaware North Group of Companies is a global leader in hospitality and food service, described as grounded in a foundation of family ownership, with under the leadership of Jeremy Jacobs and his three sons, Jerry, Lou and Charlie, it has become one of the most admired family-owned hospitality management and food service companies in the world.
The Delaware North Group of Companies turns over more than $2 billion in annual revenue, has 55,000, what they call associates all over the world and it is also one of the largest privately owned companies.
Celebrating its 95th anniversary, the seven operating divisions that make up the Delaware North family of companies are leaders in their respective industries, all sharing the philosophy of “One company. One brand. One vision.”
Delaware North believes that enables them to deliver consistent world-class service to their clients and in addition, the company pays close attention to its more than half a billion consumers through GuestPath® and marketing/branding efforts that help them ensure that every guest is treated like their only one.
Well, if you are wondering about the relevance of all this, Delaware North in Australia & New Zealand provides world-class hospitality and food service management, resort management and travel hospitality services at more than 30 unique locations and they say that each year, its Australia and New Zealand hospitality management services teams attend to more than 650,000 guests at the Australian Open Grand Slam tennis tournament, passengers at every Australian state capital city airport, and fans at New Zealand’s biggest indoor entertainment venue, Auckland’s Vector Arena.
In addition, Delaware North also owns spectacular resort destinations in the Great Barrier Reef, the Red Centre of Australia, and in the Kimberley of Western Australia, each operated by Delaware North Companies Australia Parks & Resorts, including
- El Questro Wilderness Park and Homestead
- Lizard Island Resort
- Heron Island Resort
- Wilson Island Resort
- King’s Kings Canyon Resort
I met Susie Crebar [ left], Sales Manager for Delaware North in Australia New Zealand at ATE and she told me all about this amazing group – to hear what Susie had to tell me visit click on the video box below and to find out more about Delaware North or their amazing resort, visit www.delawarenorth.com
John Alwyn-Jones reporting on location for Global Travel Media TV from Australian Tourism Exchange 2012.