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2015 Hotel Data Conference Concludes With Look At Effect Of Other Industries On Hotels

August 11, 2015 Conferences No Comments Email Email

The 2015 Hotel Data Conference, hosted by STR and Hotel News Now, closed on Thursday, 6 August with a look at the effects of other industries on the hotel industry.

In a panel titled “The background singers: How other industries affect hotels,” attendees heard about the effects from:

  • Roger Bloss, founder, president and CEO of Vantage Hospitality Group, Inc.;
  • Alisa Chestler, chair of the privacy and information security team for Baker Donelson;
  • Jill Denning, per diem program manager for the U.S. General Services Administration; and
  • Richard Garlick, practice lead for J.D. Power & Associates.

Key data takeaways from the panel included:

  • J.D. Power & Associates’ overall hotel satisfaction index shows a score of 804 in 2015 after scores of 784 in 2014, 777 in 2013 and 757 in 2012.
  • The rental car industry posted a satisfaction score of 775 in 2014, while airlines scored 712. Airlines also have shown a score of 717 thus far in 2015.
  • Reported problem instances in hotels were reported at 16% in 2014, the lowest J.D. Power & Associates has ever recorded.
  • According to the Ponemon Institute, the average cost of a data breach in the U.S. is now US$3.8 million.
  • The average cost of a data breach has increased 23.0% since 2013.
  • Budget object class 21 (federal government travel spending) was recorded at US$12.6 billion in 2014. In 2010, federal government travel spending was reported at US$16.9 billion.
  • For fiscal year 2015, federal government travel per diem increased in 271 of 362 areas at an average of US$5.00.

The 2015 Hotel Data Conference drew 515 attendees and was a sellout for a second consecutive year. The conference featured nearly 100 speakers in 18 panel discussions and 24 presentation sessions presenting more than 30 hours of data and statistical analysis.

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