In a panel titled “The background singers: How other industries affect hotels,” attendees heard about the effects from:
- Roger Bloss, founder, president and CEO of Vantage Hospitality Group, Inc.;
- Alisa Chestler, chair of the privacy and information security team for Baker Donelson;
- Jill Denning, per diem program manager for the U.S. General Services Administration; and
- Richard Garlick, practice lead for J.D. Power & Associates.
Key data takeaways from the panel included:
- J.D. Power & Associates’ overall hotel satisfaction index shows a score of 804 in 2015 after scores of 784 in 2014, 777 in 2013 and 757 in 2012.
- The rental car industry posted a satisfaction score of 775 in 2014, while airlines scored 712. Airlines also have shown a score of 717 thus far in 2015.
- Reported problem instances in hotels were reported at 16% in 2014, the lowest J.D. Power & Associates has ever recorded.
- According to the Ponemon Institute, the average cost of a data breach in the U.S. is now US$3.8 million.
- The average cost of a data breach has increased 23.0% since 2013.
- Budget object class 21 (federal government travel spending) was recorded at US$12.6 billion in 2014. In 2010, federal government travel spending was reported at US$16.9 billion.
- For fiscal year 2015, federal government travel per diem increased in 271 of 362 areas at an average of US$5.00.
The 2015 Hotel Data Conference drew 515 attendees and was a sellout for a second consecutive year. The conference featured nearly 100 speakers in 18 panel discussions and 24 presentation sessions presenting more than 30 hours of data and statistical analysis.