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ACI Asia-Pacific Congratulates Airport Service Quality (ASQ) Best Performing Airports

February 22, 2014 Airport No Comments Email Email

ACI is pleased to announce the recipients of the 2013 Airport Service Quality (ASQ) Awards.

The ASQ Awards are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.

In the Best Airport by Region category, the Best Airport in Asia-Pacific region are Seoul Incheon Airport, Singapore Changi Airport, Beijing Capital International Airport, Shanghai Pudong International Airport and New Delhi Indira Gandhi International Airport.

In the Best Airport by Size category, once again the highest ranked airports in the 5 airport sizes are all from Asia-Pacific region and they are: Changchun Longjia International Airport, Haikou Meilan International Airport, Gimpo International Airport, Seoul Incheon Airport and Singapore Changi Airport.

In commenting on the 2013 ASQ Awards results, ACI Asia-Pacific Regional Director, Mrs. Patti Chau said, “I wish to congratulate all top performing airports for the extraordinary effort made in continuing to improve the quality service experienced by passengers and exceeding passengers’ expectations. The ACI Airport Service Quality Awards has always been a prestigious industry award recognising the excellent customer service level demonstrated at airports worldwide. I wish to compliment all participating airports in making the right decision to utilize ASQ as the tool to provide the significant data about their airports to make sound business decisions.”

BEST AIRPORT BY REGION
Africa
1. Cape Town
2. Durban
3. Mauritius

4. Cairo
5. Johannesburg

Asia-Pacific
1. Seoul Incheon
2. Singapore
3. Beijing
4. Shanghai Pudong
5. New Delhi
Europe
1. Moscow Sheremetyevo
2. Zurich
3. Porto

4. Keflavik
5. Malta

Latin America-Caribbean
1. Guayaquil

2. Cancun
3. Montego Bay
4. Nassau

5. Puerto Vallarta

Middle East
1. Abu Dhabi
2. Dubai
3. Doha
4. Tel Aviv
5. Amman
North America
1. Indianapolis
2. Ottawa
3. Tampa
4. Sacramento
5. Jacksonville

 

BEST AIRPORT BY REGION: FEWER THAN 2 MILLION PASSENGERS PER YEAR
Latin America – Carribbean

Mazaltan

Asia-Pacific

Langkawi

 
Africa

Upington

Europe

Skopje

North America

Quebec City


BEST AIRPORT BY SIZE
2 – 5 million passengers
1. Changchun
2. Guayaquil
3. Ottawa
4. Halifax
5. Grand Rapids
5 – 15 million passengers
1. Haikou
2. Hyderabad
3. Tianjin
4. Wuhan
5. Harbin
15 -25 million passengers
1. Seoul Gimpo
2. Chongqing
3. Tampa
4. Salt Lake City

5. Zurich

25 – 40 million passengers
1. Seoul Incheon
2. New Delhi
3. Taipei Taoyuan

4. Shanghai Hongqiao

5. Mumbai

Over 40 million passengers
1. Singapore
2. Beijing
3. Shanghai Pudong
4. Hong Kong

5. Guangzhou

BEST IMPROVEMENT
Africa

East London

Asia-Pacific

Kolkata

Europe

Gothenburg

Latin America-Caribbean

Nassau

Middle East

Amman

North America

San Antonio

The awards ceremony for the 2013 top performers will take place at the ACI Asia-Pacific/ World Annual Assembly, Conference and Exhibition 2014 in Seoul which will be held from May 26 – 28, 2014.

For further information about ASQ, please visit http://www.aci.aero/Airport-Service-Quality/About-ASQ.

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