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Adele in town so pax stranded without hotel beds

March 27, 2017 Headline News No Comments Email Email

If your flight is cancelled and you’re stuck overnight in a city waiting for a flight out, pray that Adele is not performing in the same city – you just might find yourself spending 42 hours at the airport.

Malaysia Airlines passengers stuck in Auckland after a mechanical issue triggered a flight cancellation were reportedly left with nowhere to stay as Adele fans had booked out pretty much every bed in the city.

Malaysia Airlines flight MH132 was due to leave Auckland for Kuala Lumpur at 12.55am on Saturday, 25 March, but was cancelled later that morning, the Waikato Times reported. Angry posts on social media claimed some passengers had been stranded at the airport for 42 hours with no accommodation provided.

English singer-songwriter and pop superstar Adele was appearing the same night. Her amazing voice filled Mt Smart Stadium in Auckland, with fans from all over New Zealand heading there (except for one planeload, who were diverted to Rotorua). Adele’s concert was enhanced by a Maori performance.

If you wanted a hotel bed, however, you were out of luck. All were booked.

Passengers were reportedly stranded in Auckland without accommodation, reported.

One passenger on the cancelled flight told the publication: “There are a lot of angry and frustrated customers.”

An Auckland Airport spokesman said an incoming flight had struck a problem on Friday evening; then the Saturday flight had been delayed and cancelled about 0530.


Some passengers had managed to get accommodation but others were still trying to get through to the airline. Meanwhile, thousands of Adele fans headed to the airport, to fly back home after the concert.

Some MAS passengers were furious over alleged lack of communication by the airline.

One aggrieved passenger wrote on Facebook: “The frustration is not over a safety issue. The frustration is that MAS does not communicate with their passengers. There is no representative on the ground. Instead they string everyone along with false hopes whilst hiding behind a booking agent based out of Fiji. This is no way to treat the many loyal customers who have stood behind MAS during some difficult times.”

Malaysia Airlines stated: “Malaysia Airlines sincerely apologises for the delay to MH132. Malaysia Airlines flight MH132/25 March, originally scheduled to depart Auckland at 12.55am and arrive Kuala Lumpur at 6.45am the same day, is now retimed to depart at 12am 27 March and arrive Kuala Lumpur at 5.50am the same day.

“Safety is of utmost importance to Malaysia Airlines. The delay was necessary due to the grounding of the A330-300 aircraft to address the technical problem.

“The aircraft requires immediate replacements of parts that are unavailable in New Zealand and Australia. Guests affected have been given meal vouchers. Malaysia Airlines is working hard to ensure all passengers are accommodated at nearby hotels.

“Malaysia Airlines deeply regrets any inconvenience to its customers.

Written by Peter Needham

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