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Advice for Aussies in Bali following the eruption of Mount Agung from Jo McCauley, Chief Customer Officer at Southern Cross Travel Insurance

November 24, 2017 Insurance No Comments Email Email

Aussie travellers in Bali may find themselves out of pocket over the course of the next few days following the eruption of Mount Agung last night, but for holiday goers who took out insurance with Southern Cross Travel Insurance before 22 September 2017 (10.00am AEST), this doesn’t necessarily mean financial repercussions.

“With the recent volcanic eruption in Bali, we know that many sun seeking Aussies will be wanting to know what this means for them and how their insurance comes into play, should any travel plans be affected by the eruption.

“Our advice to customers who have been impacted by the volcano is to keep all documentation of delays or cancellation from your airline (including emails), along with the receipts of your additional expenses, such as accommodation and meals.”

Whether your flights are delayed or cancelled, customers who took out insurance with SCTI before 22 September will be able to make a claim if their pre-paid travel plans, such as accommodation and tours, need to be altered.

“If you find yourself stranded overseas for more than 12 hours due to the eruption, we’ll cover you for up to $30,000 per journey, or cover qualifying costs for the first 30 days, whichever is lower.” adds Jo.

For more information head to: https://www.scti.com.au/travel-advice/mt-agung-delays-and-cancellations/

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