Advice for people returning from Bali now the majority of flights are back up and running from Craig Morrison, CEO of Southern Cross Travel Insurance:
“We’ve seen a 47% increase in calls from Australians as a result of the volcanic ash cloud in Bali and this is set to rise as travellers land back in the country.Our advice to people who have been impacted by the volcano is to keep all documentation of cancellation from your airline (including emails) along with receipts of your additional expenses, including accommodation and meals, to submit a claim to your travel insurer.
Of course, all travel insurance policies are different so you will need to check if you are covered for delays and cancellations (and to what level) to determine how much you can claim. For your insurance to be valid you will need to have taken it out prior to the eruption starting.
At SCTI, all customers who took out travel insurance before 12pm AEST 2 July 2015 will be covered up to $30,000 for delays and cancellations; we also automatically extend all policies until you are able to return home on the next available flight.”