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Advice for travellers impacted by the volcanic ash cloud, by Craig Morrison, CEO for Southern Cross Travel Insurance:

September 29, 2016 Insurance No Comments Print Print Email Email

“The volcanic ash cloud in Bali has once again grounded flights, causing widespread travel disruption for those travelling to and from Bali, in particular those travelling during the busy school holiday period.

“For those affected, our advice is to keep all documentation of your flight delay or cancellation from your airline, including all emails.

“Long delays also come with unexpected costs, from having to pay for accommodation, to feeding the family and keeping everyone entertained while flights are resumed. Expenses quickly mount up so make sure you keep all your receipts to submit a claim to your travel insurance provider.

“Of course, all travel insurance policies are different so you will need to check if you are covered for delays and cancellations and to what level to determine how much you can claim. For your insurance to be valid you will need to have taken it out prior to the eruption starting.

“At SCTI, all customers who took out travel insurance before 28 September 2016 6am AEDT will be covered up to $30,000 for delays and cancellations; we also automatically extend all policies until you are able to return home on the next available flight.”

In July last year, Southern Cross Travel Insurance noted a 47% increase in calls from Australians as a result of the volcanic ash cloud that caught out thousands of travellers.

“If there’s a lesson to be learnt, it pays to always be prepared for the possibility of volcanic ash cloud, or other factors that may cause flight delays and cancellations. While a travel insurance policy won’t take the boredom out of a delay or the worry of not making it back to work in time, it will take the stress out of added costs,” adds Craig.

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