Advice to travellers affected by the Bali Mt. Rinjani eruption from Craig Morrison, CEO of Southern Cross Travel Insurance
“We advise anyone delayed in Bali or planning to travel there soon, to first check with their service providers to see if plans have to be altered. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
“Instances such as this show how crucial it is to have travel insurance as soon as you have spent the first dollar on your holiday, our latest research shows that 1 in 7 (14%) are still travelling uninsured.
“If you incur additional costs due to delays and cancellations caused by the Mt. Rinjani eruption we advise retaining all original receipts and documentation such as itineraries and refund policies. Travellers also need to check with their travel insurance provider to determine what they are covered for.
“If Southern Cross Travel Insurance customers purchased their policy prior to Tuesday 3rd November 2015 12pm AEDT, delays, alternations and cancellations will be covered if caused by the Mt Rinjani volcanic eruption. If customers are currently stuck in Bali, policies will automatically extend until they are able to return to Australia on the next available flight, provided they purchased their policy prior to this date.”