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Aeroports de Montreal Introduces Automated Kiosks to Speed Up Processing by U.S. Customs and Border Protection

September 21, 2013 Airport No Comments Email Email

Aéroports de Montréal (ADM) and U.S. Customs and Border Protection are proud to announce today the introduction of Automated Passport Control at Montréal- Trudeau airport. These new automated kiosks are similar to those installed last year at Canada customs for arriving passengers.

“This new initiative by ADM is designed to improve the customer experience and improve passenger flow for travellers heading to the United States. Once the system has been fine-tuned, transit time should be less than 20 minutes, even during peak periods,” said ADM President and Chief Executive Officer James Cherry.

He added: “On the strength of the success of the experience at Canada customs, Montréal-Trudeau is now among the first North American airports to introduce such a system for U.S. customs.”

“Automated Passport Control is a key component of CBP’s modernization strategy at ports of entry,” said Dylan DeFrancisci, director of CBP preclearance operations. “By allowing travellers the option to enter their own passport and identification information at the self-service kiosk, we are able to increase efficiency while enhancing security.”

The new system includes 12 kiosks that allow Canadian or American passengers travelling to the United States to preclear the U.S. customs in four easy steps:

  • Digitization of the passport;
  • Taking of a photo;
  • Answering of questions on the screen;
  • Presentation of documents to the CBP officer.

It should be noted that passengers holding a passport from another country must follow the usual procedure, manually completing the U.S. Customs and Border Protection declaration form. In addition, members of the Nexus trusted-traveller program will always be able to use the priority queue.

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