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Air Canada Named Canada’s Preferred Airline by Frequent Business Travellers in Ipsos Reid Survey

September 20, 2013 Aviation No Comments Email Email

Air Canada has been named Canada’s favourite airline for business travel in the Ipsos Reid Business Traveller Survey.

Air Canada was preferred by 81 per cent of Canadian frequent business travellers surveyed for 2013, an improvement of 12 percentage points in Air Canada’s ratings in the national survey over the past five years.

“Air Canada is proud to be named Canada’s preferred airline by our most discerning customers –250x250TICBannerbusiness travellers. This year’s Ipsos Reid Business Traveller Survey confirms that Canada’s frequent travelers recognize Air Canada as their preferred airline by a growing margin – the widest margin versus our domestic competitors since 2008,” said Ben Smith, Air Canada’s Executive Vice President and Chief Commercial Officer. “Air Canada’s year-over-year increases in ratings underscore our commitment to continued improvements in our products, including new and refurbished aircraft and Maple Leaf Lounges, improved priority airport services and on-board service enhancements for the comfort and convenience of our customers. In addition, our efforts to improve On-Time Performance are succeeding with increases of 30 per cent over last year achieved in the past two quarters. On behalf of our 27,000 employees worldwide, we would like to thank our customers for having voted Air Canada Best Airline in North Americafor the past four years and assure them we remain focused on earning their loyalty as North America’s only international four-star airline.”

The survey showed consistently strong ratings in customer preference for Air Canada’s frequent flyer reward program, flight schedule, business class service, Maple Leaf Lounges and complimentary in-flight entertainment. Among other things, the survey of frequent business travelers found:

  • Overall satisfaction with Air Canada’s service climbed six percentage points over last year.
  • 95 per cent intend to use Air Canada for business travel in the coming year, an increase of six percentage points over the previous year.
  • Air Canada is the preferred airline from Canada to the U.S. for 73 per cent of respondents, an improvement of four percentage points over last year and 15 percentage points over the past five years.
  • In addition, Air Canada is the airline flown most often when going to the United States for 60 per cent of respondents, an increase of three percentage points over last year and 10 percentage points over the past five years. 

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