Media types are a strange lot and would mostly choose not to write an airline review unless they were suitably upgraded.
However good service combined with a sense of humour and a smile prompts one to be positive about flight AC 34 from Sydney to Vancouver recently.
Karen the flight attendant who welcomed me on board (her real name) had a wicked sense of humour a gregarious disposition and a knack for making people comfortable.
Airline passengers are often left wanting in the happy service department. Most dinner parties will have an unscheduled agenda discussing the pros and cons of the last flight from booking to seating and service. The older passenger will have more positive tales as they are affluent enough to fly business or J class.
Canadian Airlines amalgamated with Air Canada in 2000 and CA had some flight attendants who the passengers thought were past it, not interested or would rather be somewhere else.
I remember when they would fly the cumbersome Boeing 767’S from Sydney to Honolulu and then to Vancouver and the even longer haul to Toronto it was a pretty excruciating experience but now with the direct flight it is a dream as distinct from a nightmare.
Flight AC 34 SYD to YVR in economy was certainly much better than expectation and proved Air Canada is a company who cares.
I was sitting in 30D and the service and ambience was terrific. My travel agent, Greg Mangos from Utopia Travel let me into a secret, 30D was a bulkhead but with extra leg room a great economy seat for a 13 hour flight.
AC is currently upgrading their 777-200LR to include Premium Economy on the SYD-YVR route and whilst some flights from Vancouver to Sydney have the Premium Economy configuration all flights will be equipped with this cabin from July.
AC Vancouver to Brisbane with the 787- 900 will commence daily flights from 17th June. It will connect with another Dreamliner out of Newark in US.
You think I want an upgrade on the way home, well if all else fails, 30D will do.
Written by John Savage