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Air Macau selects NCR technology and services to make traveling easier

November 1, 2013 Technology No Comments Email Email

As part of its mission to drive industry-leading customer service, Air Macau recently deployed a self-service airline check-in solution from NCR Corporation, the global leader in consumer transaction technologies.

The NCR technology will make traveling easier for passengers by saving valuable time that would be otherwise spent waiting in line.

A regional carrier based in Macau, Air Macau has continued to grow in line with the rapid development of Macau’s tourism industry. In meeting the growing passenger volume, delivering the highest level of customer service has become a top priority of Air Macau.

“Being the first airline to make self-service check-in available at the Macau International Airport is an important step in creating an exceptional passenger experience,” says Yang Jianhua, commercial vice president at Air Macau. “NCR’s leadership within the global travel industry was important to us, but their local support and expertise during the implementation process proved to us that we made the right choice.”

As part of the relationship, NCR will also provide Air Macau with after-sales service support.

“NCR was actually recommended to Air Macau by another airline in the region. That’s the type of sales support you simply can’t buy but have to earn,” says Tyler Craig, vice president and general manager, NCR Travel. “We intend to honor that trust every day as we work with Air Macau to help them grow and prosper for many years to come.”

Using NCR technology will make everyday easier for Air Macau passengers by enabling them to check-in, access flight information, select seats, and scan and print boarding passes. The NCR airline check-in kiosks run on Common Use Self-Service (CUSS) platform, which allows applications from other allied member airlines to run concurrently on a single self-service device. Onsite support services will ensure maximum availability and NCR’s patented two-sided thermal paper technology saves up to 40 percent on paper boarding pass and receipt costs, reducing staff workload for paper replenishment.

NCR currently provides self-service check-in solutions for three of the top five airlines worldwide.

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