Airband, a revolutionary wristband for children travelling unaccompanied, was first introduced in late 2015 and allows parents and guardians to follow the steps in their young one’s journey. The product is embedded with a chip which is scanned at key stages of the journey to trigger text notifications to up to five nominated contacts.
Air New Zealand Chief Digital Officer Avi Golan says the airline has big aspirations in the digital space and is looking closely at new technologies to enhance the customer experience.
“We carry tens of thousands of children travelling unaccompanied each year and this product innovation has allowed us to provide guardians with additional reassurance and visibility of their child’s journey, with the added benefit of allowing us to streamline the booking process for both customers and our staff,” says Mr Golan.
Air New Zealand is currently investigating future uses for the Airband product and how it can support other customer journeys.
CAPA’s Aviation Awards for Excellence recognise strategic leadership in the industry and were presented at a gala dinner during the CAPA Asia Aviation Summit in Singapore overnight.