Declining customer demand from New Zealand means Air New Zealand is consolidating its services to Norfolk Island. From May 2017 it will no longer offer a direct service from Auckland, but will continue to offer services from Sydney and Brisbane, where demand is stronger.
General Manager Networks Richard Thomson says, “The Auckland-Norfolk Island route is not commercially sustainable so it makes sense to focus our operations out of Australia, where there’s good potential.”
Air New Zealand currently operates once a week between Auckland and Norfolk Island. From May 2017, the airline will continue to service the island with a core schedule of two flights per week from Sydney and one per week from Brisbane. This increases to five services a week during peak travel periods which will now extend from September to April.
The small number of customers currently holding confirmed bookings on the Auckland–Norfolk Island service beyond May 2017 will be offered the option of travelling via Sydney or Brisbane, applying their fare towards travel to another Air New Zealand destination, or a full refund.
Customers who’ve booked directly with Air New Zealand will be contacted to discuss their options, those who’ve booked through a travel agent should contact their travel arranger.