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Air New Zealand customers to enjoy gate to gate use of electronic devices

July 7, 2014 Aviation No Comments Email Email

Air New Zealand customers will be some of the first in the Asia Pacific region to be able to use their handheld portable electronic devices in non-transmitting mode for the entire duration of their flights following approval from the New Zealand Civil Aviation Authority.

From 16 July the airline will allow the use of handheld portable electronic devices including tablets, smartphones, e-readers and mp3 players during all phases of flight provided the devices are in flight mode.  Previously customers could not use their devices during the taxi, take-off and landing phases of flight.

Initially this option will be available to customers travelling on domestic and international services operated by Airbus A320 and Boeing 787-9, 777-200 and 777-300 aircraft with plans to include Air New Zealand’s regional turbo prop and Boeing 767-300 fleets over time, subject to regulatory approval.

Air New Zealand’s General Manager Customer Experience Carrie Hurihanganui says extending the use of electronic devices to all phases of flight will further enhance the customer journey.

“We are living in a digital age where the majority of our customers use electronic devices while travelling.  Today’s announcement will give customers further freedom to use their handheld devices to take photos, listen to music or watch pre-loaded movies gate to gate.

“Air New Zealand prides itself on being a leader in innovation and technology and continues to actively explore what can be done to make the travel experience easier and more enjoyable for our customers.”

Last year the US Federal Aviation Administration published guidance allowing for the expanded use of portable electronic devices following analysis by experts from airlines, aircraft manufacturers, pilots associations, cabin crew and mobile technology manufacturers.

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