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Air NZ axes Norfolk Is routes – except from Australia

December 22, 2016 Headline News No Comments Email Email

Air New Zealand has announced it is “consolidating” its services to Norfolk Island – meaning it will from May 2017 fly there only from Australia, not from New Zealand.

The carrier attributed its decision to “declining customer demand from New Zealand”.

From May, the New Zealand carrier will no longer offer a direct service from Auckland, but will continue to offer services from Sydney and Brisbane, where demand is stronger.

General manager networks Richard Thomson said the Auckland-Norfolk Island route was no longer commercially sustainable “so it makes sense to focus our operations out of Australia, where there’s good potential”.

Air New Zealand currently operates once a week between Auckland and Norfolk Island. From May 2017, the airline will continue to service the island with a core schedule of two flights per week from Sydney and one per week from Brisbane. This increases to five services a week during peak travel periods which will now extend from September to April.

The small number of customers currently holding confirmed bookings on the Auckland–Norfolk Island service beyond May 2017 will be offered the option of travelling via Sydney or Brisbane, applying their fare towards travel to another Air New Zealand destination, or a full refund.

Customers who’ve booked directly with Air New Zealand will be contacted to discuss their options, those who’ve booked through a travel agent are being invited to contact their agent.

Written by Peter Needham

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