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Air NZ Dreamliner fault checking disrupts schedules

December 8, 2017 Headline News No Comments Email Email

Following the diversion of an Air New Zealand B787-9 Dreamliner over an engine fault on a flight to Japan this week, another Air New Zealand plane of the same type has run into a similar problem on a flight to Argentina and turned back to Auckland.

A major engine checking program has now begun.

Wednesday’s flight to Buenos Aires turned back after it experienced an engine issue shortly after leaving Auckland. That followed the turnback of flight NZ99 to Narita, Tokyo, in similar circumstances a day earlier. (See: Engine problem turns back new Air NZ Dreamliner)

The engines involved are Rolls-Royce Trent 1000s and Roll-Royce now says some of those engines in Air New Zealand’s B787-9 Dreamliner fleet require maintenance sooner than previously indicated.

An Air New Zealand Boeing 787-9 Dreamliner coming in to land


Air New Zealand was the launch customer for the B787-9 Dreamliner (which is longer than the B787-8 Dreamliner).

The New Zealand carrier currently operates 11 B787-9 aircraft and all are new by world standards. The first one to join its fleet was handed over to the airline on 8 July 2014 at Boeing’s Everett plant in Washington, arriving in Auckland three days later. That plane (designated ZK-NZE) was the one that struck the engine problem on Tuesday’s flight to Japan.

Qantas recently took delivery of its own first B787-9 Dreamliner.

Air New Zealand placed the following notice on its website yesterday.

Air New Zealand advises that it will be retiming some international flights and making a limited number of cancellations over coming weeks as a result of two recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce has advised that some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet require maintenance sooner than previously indicated.

Rolls-Royce does not have any replacement engines available while this maintenance work is undertaken which means some schedule changes are unavoidable.

In addition to these changes, Air New Zealand is focused on securing replacement aircraft capacity.

Customers affected by these changes will be proactively contacted with new travel information.  In addition to this, the latest available information on any schedule changes will be published below. Customers are encouraged to check the below list before calling our contact centre.

Schedule changes currently planned between Thursday 7 December and Sunday 10 December are below (all dates given in local time).

If you are affected by a delayed or cancelled 787-9 service and the alternative offered is not suitable or the reason for your travel no longer exists you may defer your travel to a later Air New Zealand flight in the same class of travel before Saturday 20 January 2018 without penalty. If travel is only available in a higher cabin, the fare differential will apply. If the proposed date of travel is unknown, then the value of your ticket may be held in credit for payment towards travel within the same 12-month validity.

Where there is no suitable alternative to your travel plans when the 787-9 operated flight has been cancelled or delayed you may receive a full refund of unused tickets regardless of fare conditions. Please contact your original booking agent for refund assistance.

Thursday 7 December:

Flight Route Status
NZ175 Auckland – Perth          Cancelled
NZ31 Buenos Aires – Auckland          Delayed 8 hours, 55 minutes
NZ289 Auckland – Shanghai          Delayed 5 hours, 40 Minutes

Friday 8 December:

Flight Route Status
NZ282 Auckland – Singapore Delayed 35 minutes
NZ178 Perth – Auckland Cancelled
NZ97 Auckland – Osaka Cancelled
NZ98 Osaka – Auckland Cancelled
NZ175 Auckland – Perth Delayed 3 hours, 30 minutes
NZ162 Perth – Christchurch Delayed 7 hours, 35 minutes
NZ289 Auckland – Shanghai Delayed 7 hours, 30 Minutes
NZ288 Shanghai – Auckland Delayed 1 hour, 45 Minutes
NZ61 Auckland – Rarotonga – Sydney Delayed 1 hour, 30 Minutes

Saturday 9 December:

Flight Route Status
NZ161 Christchurch – Perth          Delayed 4 hours, 50 Minutes
NZ30 Auckland – Buenos Aires          Delayed 5 hours, 35 minutes
NZ289 Auckland – Shanghai          Delayed 7 hours, 30 minutes
NZ288 Shanghai – Auckland          Delayed 3 hours
NZ28 Auckland – Houston          Cancelled
NZ29 Houston – Auckland          Cancelled

Sunday 10 December:

Flight Route Status
NZ289 Auckland – Shanghai                 Delayed 1 hour, 16 minutes

For updates see here.

Written by Peter Needham

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