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AirAsia Travel Advisory – Boracay Closure

April 6, 2018 Aviation No Comments Email Email

AirAsia will make changes to its flight schedule in line with the Philippine government order to temporarily close the island of Boracay for rehabilitation from26 April to 26 October 2018.

During this six-month period, AirAsia will make the following changes to its scheduled Caticlan (MPH) and Kalibo (KLO) flights:

Suspended Flights

Route Flight No Dom/Int Frequency Status
Manila-Kalibo-Manila Z2 709/710 Domestic 3x Daily Suspended
Z2 711/712 Domestic 3x Daily Suspended
Z2 715/716 Domestic 3x Daily Suspended
 Manila-Caticlan-Manila Z2 221/222 Domestic 3x Daily Suspended
Z2 223/224 Domestic 3x Daily Suspended
Z2 225/226 Domestic 3x Daily Suspended
Clark-Kalibo-Clark Z2 100/101 Domestic 3x Weekly Suspended
Cebu-Caticlan-Cebu Z2 550/551 Domestic 1x Daily Suspended
Clark-Caticlan-Clark Z2 921/922 Domestic 1x Daily Suspended
Kalibo-Seoul Incheon-Kalibo Z2 36/37 International 2x Daily Suspended
Z2 38/39 International 2x Daily Suspended
Kalibo-Busan-Kalibo Z2 58/59 International 4x Weekly Suspended
Kalibo-Shanghai Pudong-Kalibo Z2 28/29 International 1x Daily Suspended

Flights with No Changes

Route Flight No Dom/Int Frequency Status
Manila-Kalibo-Manila Z2 713/714 Domestic 1x Daily Maintain
 Manila-Caticlan-Manila Z2 219/220 Domestic 1x Daily Maintain

Guests from Australia and New Zealand who are affected by the changes and hold flight bookings during this period will be notified via email and SMS.

In order not to disrupt our guests’ holiday plans, AirAsia will mount additional flights to popular leisure destinations Palawan, Bohol, Cebu, and Davao in the Philippines.

AirAsia urges all guests to keep their email address and mobile number (with country code prefix) updated in their AirAsia member profile to ensure we can reach them for timely assistance.

Affected guests will be able to choose one from the following service recovery options:

  1. Change destination: Option to be accommodated on any flights operated by AirAsia Philippines (Carrier code Z2) at no extra cost, subject to seat availability, government mandated taxes, and fare difference on international flights; or
  1. Move flight date: Change to a new travel date on the same route without additional cost, subject to seat availability; or
  1. Credit account: Retain the value of fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit shell is valid for booking within 90 calendar days from the date of issue; or
  1. Full refund: Obtain a full refund to the amount equivalent to your original payment method.

Guests who wish to opt for move flight date / credit account are urged to complete an e-Form available at support.airasia.com:

  1. Click on the Email Us tab on the right panel
  2. Select Enquiry/Request under Type of Feedback
  3. Select Booking under Sub Category 1
  4. Select Change Flight for Sub Category 2
  5. Type in your option under Subject: “Boracay – Move Flight” OR “Boracay – Credit Account”
  6. Complete the remaining form fields and click Submit to proceed:
  7. For move flight, please provide new flight details (date and time) and passenger name(s)
  8. For credit account, please provide your AirAsia BIG Loyalty member ID

Guests who wish to request a full refund must complete the e-Form at support.airasia.com:

  1. Click on the Email Us tab on the right panel
  2. Select Refund under Type of Feedback
  3. Select Flight Cancellation under Sub Category 1
  4. Type in Subject field: “Boracay – Refund”
  5. Complete the remaining form fields and click Submit to proceed

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