Users of Sydney Airport’s T1 international terminal take note – best buy your food and beverage snacks on the land side of the airport (before reaching passport control and security) than on the airside.
Perhaps best buy it before heading to the airport, some might say, judged on price.
Sydney Airport has begun phase two of its T1 improvement program “to deliver a world-class airport experience for passengers, visitors and staff”.
During the transition, food and beverage offers in the airside section will be cut back, “however passengers will be able to access a great range of food and beverage options in the casual dining precinct before going through passport control and security”, the airport says.
“This includes new outlets Roll’d, Nando’s, Grand Cru, Hokka Hokka, Soul Origin and Mach2, catering to all budgets and tastes.”
The new round of airport work aims to provide more direct paths through the terminal, “clearer sight lines and better wayfinding” (meaning it should become harder to get lost), more passenger seating closer to gates, and “an overall superior customer experience”.
The work will create a straight path through the main duty free store from the screening area to gate lounges, to give passengers a direct path to gates rather than the current lengthy meander through duty free shopping arcades.
The airport said yesterday that key benefits would include:
- Wider pathways to deliver improved passenger flows and more direct paths to aircraft gates;
- A new central “boulevard” providing passengers with shorter walking distances, greater lines of sight and access from security to the boarding gates and aircraft;
- Clear signage and wayfinding that will better assist passengers to know where they are in the terminal, and how long it will take them to reach their gate lounge;
- Additional casual seating located closer to boarding gates;
- An improved retail and food and beverage offer with commanding views of the city and airfield; and
- Re-organised duty free tenancies on Arrivals level to provide improved pre-passport control zones with more space for access to e-passport kiosks, orientation space and optimised access to passport control line.
The works in phase two include:
- The rollout of automated technology for passport control by Customs;
- The construction of a straight path through the main duty free store from the screening area to gate lounges, ensuring airlines and passengers have a direct path to gates, with works expected to be completed by September 2015;
- Expansion of the inbound immigration hall to provide increased passenger passport control processing capacity in both Pier B and Pier C Arrivals; and
- Pier C Departures duty free store being relocated and arrivals store opening.
The second phase of the T1 improvement program follows the commencement of the airport’s new duty free partner Heinemann in February.
Once completed, the Heinemann duty free stores will showcase 400 new brands and will offer customers online and mobile shopping. They will add premium fashion and accessories brands, a large selection of toys and games, “local and international delicacies, and a dedicated Australian products section”.
Due for completion in the third quarter of 2016, the works have been staged over 20 months. The airport says this is to minimise potential disruption to passengers.
“Following the completion of works, we will deliver a world-class airport experience for passengers,” Sydney Airport managing director and chief executive officer Kerrie Mather has pledged.
Written by Peter Needham