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Airport Partners Meet to Improve International Passenger Experience at O’Hare

July 15, 2014 Airport No Comments Email Email

Earlier this week, U.S. Customs and Border Protection (CBP) held a local stakeholder meeting at O’Hare International Airport.
The meeting, held on July 7, 2014, was a follow-up to national level meetings being held in Washington, D.C. to begin discussions on defining metrics and measuring improved service levels provided by CBP at the top 10 international gateway airports.unnamed (4)

Beyond the discussion of improved wait times, thanks to initiatives such as 1-Stop and Automated Passport Control at O’Hare, the group addressed issues such as directional signage in International Terminal 5.

“On behalf of Mayor Rahm Emanuel, we appreciate the opportunity to meet with the CBP and our airport partners to discuss how to continue to improve the travel experience for passengers who arrive to Chicago on international flights,” said  Rosemarie S. Andolino, Commissioner, Chicago Department of Aviation (CDA). “By enhancing the customer experience at O’Hare, we are making Chicago a more attractive destination for visitors from around the world.

In addition to local CBP leadership and representatives from the CBP headquarters, the CDA,Transportation Security Administration, American Airlines, United Airlines, Delta Airlines, the International Terminal Airline Partners, and the O’Hare Airlines Management Association attended the meeting.

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