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AirportXP Uncovers U.S. Airports with the Highest and Lowest Satisfaction Levels for Security Checkpoints

December 23, 2015 Airport No Comments Print Print Email Email

Phoenix Marketing International’s AirportXPmobile experience tool, which allows travelers to share their experience at the 250 busiest U.S. Airports, has today revealed the U.S. airports with the highest and lowest security checkpoint satisfaction. http://www.swissotel.com/hotels/bangkok-nai-lert-park/The research, based on 144,600 air travelers evaluating over 200 airports nationwide from July through November, 2015, shows satisfaction with airport security checkpoints varies widely throughout the country.

Overall, Flint Michigan’s Bishop International, was shown to have the highest rate of traveler satisfaction regarding security checkpoints, with nine out of ten passengers pleased with the process. Adversely, less than half of travelers are satisfied at Honolulu International Airport.

Below is a breakdown of the top three airports, with the highest satisfaction levels regarding security practices, in large, medium and small airport categories. (The size of the airport is based on passenger volume and classified by the Federal Aviation Administration.)

Airports with the Highest Satisfaction Level for their Security Checkpoint(s)

(Based on Percent of Air Travelers Rating the Airport Security a 6 or 7 on a 7 Point Scale)

Large Hub Airports
1. Tampa International
2. Charlotte/Douglas International
3. Minneapolis-St Paul International

Medium Hub Airports
1. Buffalo Niagara International
2. Eppley Airfield (Omaha, NE)
3. Southwest Florida International

Small Hub Airports
1. Bishop International (Flint, Michigan)
2. Sarasota/Bradenton International
3. Boise Air Terminal/Gowen Field

“We determined what drives security checkpoint satisfaction,” said Scott Ludwigsen, Executive Vice President of Phoenix Marketing International’s Travel & Leisure Practice. “We found that generally this varies by airport. However, according to those who participated in this research, the three key drivers of airport security checkpoint satisfaction are: the time required at the security checkpoint, the ease of finding the security checkpoint location, and the professionalism of the security checkpoint staff. If these three factors are positively aligned, the airport typically had higher rates of overall satisfaction regarding security.”

Airports with the Lowest Satisfaction Level for their Security Check Point(s)

(Based on Percent of Air Travelers Rating the Airport Security a 6 or 7 on a 7 Point Scale)

1. Honolulu International (Large Hub)
2. Kansas City International (Medium Hub)
3. Will Rogers World Airport (Oklahoma, Small Hub)

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