Five months ahead of opening its 16th property in Austria, luxury apartment and chalet group Alpin Rentals has appointed SiteMinder to take control of managing its inventory and room rates. The appointment sees Alpin Rentals adopt SiteMinder’s Channel Manager, the global hotel industry’s leading cloud platform for online room inventory and dynamic rate management, at its 15 properties located in the alpine destinations of Kaprun, Zell am See, Saalbach and Leogang.
Alpin Rentals’ marketing & sales manager, Alexandra Wochesländer, says the decision will help the group be more efficient as it looks to minimise costs and scale.
“Currently, each of our 15 properties offers over 200 types of apartments with varying prices, and, on average, each property connects to about five different booking portals. So, for us, it was very important to find a solution that could streamline the flow of information going out to each of these portals, so our hotel staff could save lots of time in the way they manage their inventory and room rates – especially as we grow,” Ms Wochesländer says.
“SiteMinder has met this need with a user-friendly platform that, in our sector, where many staff changes are common and there is almost no time for training, is absolutely crucial. It is for this same reason that SiteMinder’s local customer support was so attractive; we know we will always experience unforeseen problems and so it was important to us to know we would get quick and professional support when those problems occurred.”
For seven years, Alpin Rentals has offered travellers a home away from home in the Alps. The luxury group’s latest project is Avenida Panorama Suites, an apartment hotel that opens in December in Kaprun, where it will soon also establish a new office to house its management, marketing & sales, accounting and reservations teams.
Dai Williams, managing director – EMEA at SiteMinder, says, “SiteMinder is delighted Alpin Rentals has adopted The Channel Manager across its stunning and unique portfolio of properties. Alpin Rentals’ decision reflects the powerful capability offered by SiteMinder’s cloud-based platform to support all hotels in getting back to what they do best – focusing on the guest, the consumer, while we focus on the technology on their behalf.”