Global Travel Media » Blog Archive » Amadeus helps companies meet their Duty of Care requirements for travelling employees

Home » Tech » Currently Reading:

Amadeus helps companies meet their Duty of Care requirements for travelling employees

June 23, 2016 Tech No Comments Email Email

Amadeus today launches ‘Mobile Messenger’, an innovative tool that enables Australian and New Zealand (ANZ) employers and Travel Management Companies to better manage and comply with their Duty of Care obligations for travelling employees.

To complement the launch, Amadeus is releasing a Discussion Paper on how to develop a confident, secure employee travel program in Pacific.

Legislation changes to occupational health and safety law in ANZ mean that the workplace is now defined as anywhere employees are located and carrying out their work duties. This means an employer’s Duty of Care to provide a safe and secure work environment extends to employees who travel for work.

To help companies meet their legal and ethical obligations, Amadeus has launched ‘Mobile Messenger’, a complete Duty of Care solution enabling employers to locate, communicate with and assist travelling employees.

New Zealand company APX Travel Management was the first travel management company in Australasia to run Amadeus Mobile Messenger.

APX Head of Product and Innovation Andrew Barnard said, “Mobile Messenger is our most powerful tool yet to give organisations the means to ensure their employees are well informed of travel risks when travelling for work. Thanks to Mobile Messenger, we can keep people informed every step of the way, which we believe is what modern travellers want most – to know what’s happening and have timely information that’s personalised and relevant to them.”

Travel disruptions can happen at any time, from a minor incident such as a missed flight connection, right through to a natural disaster or man-made crisis. Regardless of the severity, such occurrences require an urgent employer response to ensure the health, safety and security of travellers at a moment’s notice.

Amadeus Mobile Messenger is a unique and comprehensive Duty of Care tool on the market offering the following key features in one package:

  • Instant traveller location – Itineraries are represented on a dynamic map interface, pinpointing a traveller’s location. Pushpins define their exact location, using the GPS functionality in their smartphone or by geolocation of an airport, hotel or landmark. The colour-coded display indicates a traveller’s status with complete itinerary details.
  • Automated real-time data and filtering – Traveller data is automated and updated in real-time, ensuring information is up-to-date. Various filtering options are available, such as by airline or company, to define the itineraries of travellers that need to be contacted.
  • One and two-way communication – Communicate with travellers at any time using either a smartphone app, SMS or e-mail. One-way messaging can be used to send informational data, while the two-way messaging option provides feedback on a traveller’s status on the map interface, according to their reply.
  • Optimised workflows – Innovative technology optimises incident management workflow, saving valuable time and providing a more cost-efficient process. For example, where heightened attention is required for a group of travellers, a specific area can be manually defined using a ‘polygon query’, with auto-messaging to facilitate communication.

Optional features including risk intelligence, flight alerts with live flight status and tracking, as well as real-time reporting are also available. Such features ensure employers and travelling employees are always informed of any potential risks or disruptions to travel plans. 

Tony Carter, Managing Director at Amadeus IT Pacific said, “Duty of Care is a critical issue for all companies involved in employee travel, and never has it been more important to have a travelling workforce who feel safe, informed and supported. Mobile Messenger not only enables companies to meet their legal and ethical responsibilities, but also ensures employees have an enhanced travelling experience. Companies and TMCs are able to keep their employees well informed and provide fast and efficient assistance when needed through Mobile Messenger.”

Amadeus Mobile Messenger is powered by Charter Solutions International with risk intelligence provided by Riskline™. The solution is now available.

To download Amadeus Discussion Paper, “Taking Care of Business: Building a confident, secure employee travel program”, please visit

Comment on this Article:

Time limit is exhausted. Please reload CAPTCHA.

Platinium Partnership


Elite Partnership Sponsors


Premier Partnership Sponsors


Official Media Event Partner


Global Travel media endorses the following travel publication