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American Airlines Introduces Combined AAdvantage Program

November 1, 2014 Loyalty No Comments Email Email

American Airlines AAdvantage® and US Airways Dividend Miles® members will become part of the same frequent flyer program in the second quarter of 2015.

The AAdvantage loyalty program will combine mileage balances and align elite levels and qualification criteria. It will also introduce the new upgrade policy for elite status members flying on American and US Airways.

EventsIn early 2015, members who have an account in both programs will have the opportunity to match their accounts. This is the next step before the program integration, which will offer customers a more seamless experience whether their flight is on American or US Airways. American began offering reciprocal benefits to AAdvantage and Dividend Miles members in January 2014, just one month after the close of the merger.

“We couldn’t be more excited to welcome Dividend Miles members into the AAdvantage program next year,” said Suzanne Rubin, president – AAdvantage loyalty program. “AAdvantage is the original frequent flyer program and is consistently recognized as best in class because it rewards our most loyal customers with opportunities to upgrade and redeem miles for travel on the world’s largest airline.”

A comprehensive explanation of the changes for AAdvantage and Dividend Miles members can be found at aa.com/aadvantage2015.

AAdvantage Elite Status Membership Levels
AAdvantage offers three levels of elite status membership – AAdvantage Executive Platinum, Platinum and Gold. Customers will continue to qualify for elite status based on elite-qualifying miles, points or segments. The current 100-segment threshold for Executive Platinum will continue until Dec. 31, 2014. On Jan. 1, 2015, the segment qualification requirement for Executive Platinum will be 120 segments for the 2016 membership year.

When the programs are combined, the four elite status levels in the Dividend Miles program will be mapped to the three elite status levels of the AAdvantage program:

Dividend Miles Elite Level

AAdvantage Elite Level

Elite-Qualifying Miles

Elite-Qualifying Points

Elite-Qualifying Segments

Silver

Gold

25,000

25,000

30

Gold

Platinum

50,000

50,000

60

Platinum

Chairman’s Preferred

Executive Platinum

100,000

100,000

120

Combining Accounts in the Second Quarter
For customers who have an account in both programs and have matched their accounts early in the year, American will move their current Dividend Miles elite-qualifying activity, award mileage balances and Million Miler balances into their existing AAdvantage account in the second quarter of 2015. AAdvantage elite status will be based on the member’s combined elite-qualifying activity from 2014 to determine status valid through February 2016. At the same time, their year-to-date 2015 qualifying balances will be combined to determine status through February 2017. If combining a member’s elite qualifying balances results in their reaching a new elite status level, American will honor that status level when the programs combine.

For Dividend Miles members who do not have an AAdvantage account, American will create one for them. Each of these members’ balances will then be transferred automatically to the new account in the second quarter of 2015.

For AAdvantage members who do not have a Dividend Miles account, no action is needed; they will retain their existing AAdvantage number and account.

500-Mile and Complimentary Upgrades
Once the programs combine in the second quarter of 2015, all elite members will receive complimentary, auto-requested upgrades on eligible American-marketed and operated flights less than or equal to 500 miles. Executive Platinum members will continue to receive complimentary upgrades on all 500-mile upgrade eligible flights, regardless of the length of the flight. Additionally, all complimentary upgrades will be automatically requested for each member at the time of booking. Elite member upgrade benefits will continue to work differently for American and US Airways flights initially until the airlines are on a common reservation system later in 2015.

The upgrade policy for elite members traveling on American-marketed and operated flights in eligible markets will be as follows:

Gold

Platinum

Executive Platinum

For flights 500 miles or less

Unlimited, auto-requested complimentary upgrades

Unlimited, auto-requested complimentary upgrades

Unlimited, auto-requested complimentary upgrades

For flights over 500 miles

Use earned or purchased 500-mile upgrades

Use earned or purchased 500-mile upgrades

Unlimited, auto-requested complimentary upgrades

Upgrade window

Confirmed as early as 24 hours before departure

Confirmed as early as 72 hours before departure

Confirmed as early as 100 hours before departure

Until American and US Airways share a common reservation system in late 2015, the upgrade policy for elite members traveling on US Airways-marketed and operated flights in eligible markets will be as follows:

Gold

Platinum

Executive Platinum

For all flights

Unlimited, auto-requested complimentary upgrades

Unlimited, auto-requested complimentary upgrades

Unlimited, auto-requested complimentary upgrades

Upgrade window

Confirmed as early as 2 days before departure

Confirmed as early as 3 days before departure

Confirmed as early as 4 days before departure

Once American and US Airways utilize a single reservation system, all elite upgrades will follow the policy for travel on American outlined above.

Additional Benefits
AAdvantage Executive Platinum and Dividend Miles Chairman’s Preferred members now receive a complimentary alcoholic beverage and snack item when those members travel on US Airways flights in the Main Cabin, as they receive on American.

Starting Jan. 1, 2015, before the programs are combined, bonus miles for AAdvantage members on Business Class tickets on American and US Airways will increase from 25 to 50 percent to align with what Dividend Miles members receive today. Executive Platinum and Chairman’s Preferred members will also enjoy complimentary same-day flight changes on American Airlines.

Once the programs are combined in the second quarter of 2015, AAdvantage members will be able to redeem miles for upgrades and AAnytime® Awards for travel on American and US Airways flights. Executive Platinum members in the combined program will receive eight systemwide upgrades as they do in the current program today, and those upgrades will be valid on both American and US Airways marketed and operated flights.

Since January 2014, American has rolled out enhanced benefits to members flying on either airline, including:

  • The opportunity to earn and redeem miles on American or US Airways, with all eligible travel on either airline counting toward elite status qualification in the program of that member’s choice
  • Reciprocal benefits for elite status members when flying either airline, including First and Business Class check-in, complimentary checked bags and priority security and boarding
  • More lounge access, with reciprocal club access for Admirals Club® and US Airways Club members
  • Easy access to the combined company’s expanded network through the codeshare between American and US Airways, which allows the ability to sell seats on both airlines’ flights
  • Bringing US Airways into the award-winning oneworld® alliance, offering more options across the Atlantic and an easier and more rewarding global travel experience to Europe and beyond
  • The ability to easily stay connected while customers fly with Monthly Traveler and Daily Wi-Fi passes, valid on both American and US Airways

Additional details about the 2015 AAdvantage program are available at aa.com/aadvantage2015.

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