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American Express Global Business Travel launches new offering for mid-sized Australian businesses

May 24, 2017 Business News No Comments Email Email

 American Express Global Business Travel (GBT) today announced the launch of an offering specifically designed to meet the business travel needs of mid-sized organisations in Australia. It includes features such as 24/7 travel consultant support, negotiated supplier discounts, and proactive traveller care.

Jo Sully, Vice President and General Manager, American Express GBT, ANZ, said: “Traditional corporate managed travel simply hasn’t served mid-sized companies well enough, and corporate travel booking tools haven’t evolved at the same pace as consumer travel tech. Today’s modern business travellers want choice, personalisation, and cost savings for their companies.

“We know from mid-sized company audits that, on average, 21% savings can be made after implementing a managed travel program. We believe our understanding of the unique needs of this crucial part of the Australian economy, and our new tailored offering, will benefit many companies.”

American Express GBT aims to simplify and enhance the business travel experience by embedding design thinking into its product and service development process. American Express GBT, alongside an industrial design firm and newly dedicated internal service delivery team, redesigned the entire end-to-end experience offered to mid-sized companies.

The new offering for mid-sized companies includes:

  • A dedicated personal travel consultant who understands your needs
  • 24/7 support
  • The Amex GBT mobile app
  • Access to negotiated supplier discounts
  • Unused ticket management to minimise unnecessary travel spend
  • Reporting and auditing tools, supported by benchmarking data
  • Program optimisation advice
  • Proactive travel disruption management including automatic trip monitoring and rebooking

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