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ANA Awarded SKYTRAX’s Highest 5-Star Rating for 5th Consecutive Year

April 6, 2017 Accolades No Comments Email Email

ANA, Japan’s largest airline, was awarded with the highest overall rating of 5-Stars for the fifth consecutive year by SKYTRAX (*1), the world’s leading airline and airport review specialists (http://www.airlinequality.com/ratings/). SKYTRAX has bestowed this distinguished honour to only eight other airlines in the world, and ANA has the distinction as the only Japanese airline to earn this accolade.

SKYTRAX awarded the top rating to ANA for the consistently high levels of service the airline provides to its customers, from check-in to arrival. It also recognises that ANA strives to go the extra mile to continuously enhance its service quality as a global leading airline and meet the needs of its increasingly international customer base. The carrier continues to open new international routes, positioning its wide-reaching international network as a core growth strategy.

The airline maintains its unwavering commitment to quality and Japanese hospitality with a personal touch, which helped the airline to maintain its 5-Star rating. In the past year alone, ANA has carried out a number of new initiatives to further boost its services.

  • Renovated the Departure Lobby at Haneda Airport Terminal 2. In addition to colour coding areas according to their functions, ANA installed an illustrated guide display that makes the lobby more efficient and easier to understand for customers requiring assistance, and for the growing number of tourists visiting Japan to easily connect to and from ANA’s domestic network.
  • Introduced Japan’s first ‘Remote Sign-Language Interpretation Service’ at Haneda Airport to improve services for customers with hearing and speaking disabilities.
  • Launched Japan’s first ‘Universal Contents’ with subtitles and audio guides so that customers with hearing and/or visual disabilities can also enjoy the in-flight entertainment programs on international routes.

As a prestigious, globally recognised international measure of quality and customer satisfaction, the SKYTRAX award plays an important role in ANA’s business strategy to ensure its positioning as a global leading airline. ANA’s continuous investment in its network, aircraft and services is enabling the airline to capture the growing demand from international travellers, and ANA is committed to providing inspired service as well as safe, high-quality air travel to customers around the world.

(*1) SKYTRAX, established in 1989, is an airline consulting and rating company based in London, UK. In addition to the World Airline Rating, which ranks airlines between 1 and 5 Stars, the company also organises the World Airline Awards, which are based on an evaluation of more than 200 airlines assessed each year using its own online questionnaire and various other customer surveys.

The World Airline Awards first recognised ANA in 2011 through the World’s Best Airport Services and Staff Service Excellence, Asia Award.

ANA collected another World Airline Award in 2012 as Best Transpacific Airline. From 2013 to 2016, ANA has been awarded World’s Best Airport Services for four consecutive years, was also awarded Best Cabin Cleanliness in 2013, Best Transpacific Airline in 2014, and Best Airline Staff in Asia in 2015 and 2016.

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