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ANA is Offering Neal’s Yard Amenities in Business Class

June 8, 2016 Aviation No Comments Print Print Email Email

ANA, Japan’s largest airline, will become the first airline to offer Neal’s Yard Remedies as in-flight amenities from June 2016.


These amenities will be offered in business class on long-haul international flights such as flights between Japan and Europe, North America (excluding Honolulu) and Sydney.

Neal’s Yard Remedies was established in 1981 as England’s first natural apothecary (natural medicine drugstore). This highly-popular brand offers a full line-up of organic cosmetics, aroma goods and herbal products. Bringing the expertise of the apothecary and its holistic approach to beauty, renowned British brand Neal’s Yard Remedies presents an exclusive travel collection. Each piece is infused with certified-organic essential oils to relax and refresh whilst the natural moisturising ingredients help soften and hydrate the skin.

The product launch kit is made of natural canvas with a hand strap and contains;

  •  Bee Lovely Hand Cream 10ml
  •  White Tea Facial Mist 10ml
  •  Shea Nut & Orange Organic Lip Formula 4g
  •  ANA original toothbrush and toothpaste, eye mask and earplugs

Introducing the New ANA Communication Board

ANA, will introduce a new, specially-developed tablet device in June called the ANA Communication Board. With speech and pictogram functionality, this new tool will support smoother communication at the airport and in-flight with passengers of multiple nationalities, as well as with those who require special attention.

As a global leading airline, the ANA Communication Board will be capable of supporting communication in Japanese, English, Chinese and Korean, with plans to add an additional 13 languages, including Thai, Malay, Hindu, German, French, Spanish, for a total of 17 languages. The software will also include terms to facilitate initial medical response in the event a passenger suddenly becomes ill or injured in-flight.

Furthermore, the ANA Communication Board will improve interactions with customers who are hearing or speech-impaired. Until now, ANA has been using paper and pens to communicate with these passengers. By switching to a tablet solution including pictograms, ANA staff will be able to communicate more readily in a larger number of situations and respond to a wider range of customer needs.

ANA to Introduce ‘ANA Doctor On Board’ Service

ANA will be strengthening its on board medical support services, principally on international flights, with the start of the new ‘ANA Doctor On Board’ service in September 2016.

Under the new service, should an injury, illness or other medical emergency occur mid-flight, cabin crew will be able to directly seek the help of any physicians on the flight who have registered in advance with the ANA Doctor On Board service, leading to more rapid emergency response.

The ‘ANA Communication Board’ will include medical terms in various languages, which can be verbalised via the tablets’ speakers to aid communication. By October, the software will be able to cover 17 languages in use.

* Registration for this service is voluntary and open only to licensed doctors who are also members of the ANA Mileage Club (AMC). If there are no registered doctors on board the flights, cabin crew will make the traditional request for any medical professionals on board to step forward.

* Under the new system, any injury or damage claims filed by passengers as a result of medical treatment provided mid-flight will be handled by ANA, with the exception of cases of wilful and gross negligence on the part of the doctor involved.

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