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ANA once again recognised for ‘World’s Best Airport Services’ and ‘Best Airline Staff in Asia’ at the SKYTRAX World Airline Awards

June 26, 2017 Accolades No Comments Email Email

ANA, Japan’s only 5-Star airline, has once again been recognised as the world’s leading airline in two categories at the prestigious 2017 World Airline Awards hosted by SKYTRAX. The awards for “World’s Best Airport Services” and “Best Airline Staff in Asia” were presented in a special ceremony at the International Paris Air show this week.

SKYTRAX attributed the awards to ANA’s consistent pursuit of excellence in customer service. The SKYTRAX World Airline Awards are determined by the results of an online survey completed by passengers worldwide. This year marks the sixth time ANA has earned the ‘World’s Best Airport Services’ award, and the fifth consecutive year it has won in this category. It is also the fourth time ANA has been commended for having the ‘Best Airline Staff in Asia’, and the third consecutive year it has won in this category. ANA has also come in at number 3 in the World’s Top 20 Airline rankings, ranked number 2 in the World’s Best Business Class category and number 2 in the World’s Best Airline Cabin Cleanliness category.

The ‘World’s Best Airport Services’ award is presented to the airline that receives the highest level of customer satisfaction across the full range of airport services. It embodies the high quality of service ANA staff provide across the airline’s 42 destinations worldwide. ANA endeavours to deliver customer service tailored to each passenger’s needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate. Below are some of the activities ANA carried out to make a smoother experience at the airport.

  • In the ANA Lounge at Narita Airport, began a “Chef Service” where the chefs prepare and directly serve customers nigiri-zushi (sushi by hand) and other dishes
  • Renewed the departure lobby at Haneda Airport Terminal 2, colour coding counters by function and adding signage with easier to understand text and icons, winning a Good Design award
  • Launched “ANA Baggage Drop,” the first automatic service of its kind in Japan

For the ‘Best Airline Staff in Asia’ award, SKYTRAX recognised the coordinated efforts of ANA airport staff and cabin crew to continually improve service quality. SKYTRAX commended ANA for going above and beyond all other airlines headquartered in Asia to provide the ultimate customer service both on the ground and in the air. The following are some of the measures ANA staff have taken to further improve their service.

  • Deployed the “ANA Communication Board” supporting 17 languages to foster better communication and improved support for international customers
  • Installed Japan’s first ever “Remote Sign-Language Interpretation Service” to improve service for passengers with speaking or hearing impairments

Mr. Yuji Hirako, President and CEO of ANA, commented on the awards: As a global leading airline, ANA continues to provide our passengers with world class service, and we are honoured that SKYTRAX and its readers have once again recognised our commitment to deliver the best passenger comfort, convenience and safety. Our new efforts such as the ANA Communication Board and universally accessible entertainment on international flights symbolise our pursuit of excellence with a touch of Japanese hospitality, from the moment our passengers check in until they leave the airport at their destination.

These awards would not be possible without our hardworking staff on the ground and on board, supported by inspiring training programs and innovative new services. Most of all, I would like to thank all our customers for voting for us and continuing to make ANA Japans leading airline.”

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