All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, was recently selected by the international air transport rating organization SKYTRAX as one of only 11 global 5-Star airlines. Even more impressive is that this commendation has been awarded to ANA for the last seven years, giving it an outstanding track record of success.
SKYTRAX only awards the 5-Star rating to airlines that provide “5-Star level” service across more than 800 categories ranging from airport facilities to in-flight services. The decision to award this seventh consecutive 5-Star rating represents SKYTRAX’s recognition of the consistently superb service achieved by ANA’s staff as well as the airline’s efforts to constantly improve its products and services to make passengers’ flights safer and more comfortable.
ANA is pleased to remain in elite company among global airlines with the seventh consecutive 5-Star rating from SKYTRAX. ANA has lofty standards for what constitutes success and will not settle for anything less than the best. All employees strive to make air travel as simple, convenient and comfortable for each passenger from the moment they book their ticket to when they exit the airport at their destination.
Never content with past success alone, ANA has embarked on a number of initiatives over the past year designed to improve its ability to offer exceptional value to passengers:
<Airport services>
– ANA introduced ANA Baggage Drop service at Fukuoka Airport, joining Haneda and Sapporo (New Chitose) as the third airport to offer these convenient services to ANA passengers.
– At international airports, ANA is updating its signage to simplify the boarding process, as well as providing enhanced training to lobby attendants.
– ANA has renovated the domestic lounges at Osaka (Itami), Fukuoka, and Okinawa (Naha) Airports.
*ANA LOUNGE at Okinawa (Naha) Airport will be renovated in autumn 2019.
– Narita Airport’s ANA LOUNGE at Satellite 4 and Narita Airport’s ANA ARRIVAL LOUNGE have been expanded.
– Opening hours for Haneda International Airport’s ANA SUITE LOUNGE and ANA LOUNGE located near gate 114 were extended to allow passengers greater use of the lounge at night.
<In-flight services>
– ANA made Domestic ANA Wi-Fi internet service free and then expanded Wi-Fi availability to 100 aircraft while also increasing the number of video programs. Additionally, international First Class passengers are now able to use ANA Wi-Fi internet service free of charge.
– ANA has also modernized in-flight dining by expanding options for passengers to select meals prior to departure and pre-order a range of dishes from ANA’s premium THE CONNOISSEURS collaboration meal program.
– In-flight meal tray sizes and volume were increased in international Economy Class for North America, Europe, Oceania and some Asia routes.
– ANA completely revamped sleepwear and in-flight amenity kits for First Class and Business Class.
– The in-flight safety video was updated with a Kabuki theme to add a touch of Japanese tradition.
<Staff education>
– Enhanced lounge staff training to boost customer service.
– A new curriculum for flight attendants was introduced to encourage them to think from the passenger’s perspective.
– A contest was held for flight attendants and airport ground staff to encourage all employees at ANA Group to enhance their service skills.
ANA will continue striving to offer enhanced service to all passengers in order to make the travel experience as convenient and comfortable as possible.
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