Passenger fury over delays to a China Southern airlines flight for the second consecutive day ended with police being called to Auckland Airport, a passenger has said.
Passenger Andy Lee posted a video of an angry mob apparently yelling at China Southern staff.
“A mob is activating.. its unacceptable… 2nd delay/cancellation in consecutive days,” Lee posted.
Auckland police confirmed to the New Zealand Herald that aviation security had called them to the airport over “some upset passengers”.
China Southern passengers confront staff
Delays in scheduled flights by one of the airline’s B787 Dreamliners seems to have led to the protest.
Posting on the video, Lee wrote “A mob is activating… its unacceptable…2nd delay/cancellation in consecutive days”
“Plane has not passed the test…Waiting for news…0800 number not answering now….noone advising…really bad,” Lee wrote.
“China Southern Airlines…this is not acceptable!!!! Flight cancelled yesterday told we will fly today…we all came in early again. The departure time has now passed and noone is informing us what is happening,” he said.
Auckland Airport would not comment on the double delay, saying it was a matter for the airline. Lee said the plane had been delayed due to engineering issues.
China Southern told the NZ Herald it could not comment.
Written by Peter Needham in Paekakariki, New Zealand