If you have traveled by air recently, your opinion can help determine which airlines should be honored for the passenger experience they provide. Recognized as the industry’s most prestigious award influenced by actual passenger feedback, the Passenger Choice Awards is a yearly program that invites passengers from around the world to rate their experience by way of an online survey.
Created to let passengers share their thoughts on the inflight experience with the airline industry, the awards provide valuable and candid passenger insight. Participants will rate airlines based on ground experience, cabin comfort, entertainment options, connectivity and more. Passengers may complete the customizable survey atwww.passengerchoiceawards.com as often as they would like from May 1 to June 30.
“Each survey is scientifically tabulated by global consumer data leader The Nielsen Company in order to rate global airlines based on how well they perform,” said Russ Lemieux, Airline Passenger Experience Association (APEX) Executive Director. “Participating airlines not only have access to your direct feedback, but the survey you submit and the resulting awards provide an incentive to do everything they can to improve the passenger experience.”
Winners are announced each fall at the APEX Awards Ceremony, this year taking place Sept. 28 in Portland, ORUSA. Finalists will be determined by passenger feedback, with APEX members naming the winners. OnBoard International is the translation sponsor for the 2015 Passenger Choice Awards.