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Aussie travellers underutilise mobile technologies and sharing economy apps compared with wider APAC, report reveals

October 5, 2017 Tech No Comments Email Email

New research from Amadeus has found that despite Australia’s high smartphone penetration, Australian travellers are less likely to use their mobile phone when they travel, compared to their APAC counterparts. The research ‘Journey of Me Insights: What Asia Pacific Travellers Want,’ also found Australians prefer peer to peer recommendations, rather than a travel agent or social media, but are willing to trade personal data to receive relevant offers and personalised experiences from travel providers.

Australians less reliant on their mobiles for travel

Compared to their APAC counterparts, Australian travellers are less reliant on their mobiles when planning and travelling. Only one in three (33%) use a mobile for researching and one in five (20%) for booking a trip, compared to 54% and 46% respectively for APAC travellers. The majority of Australians (81%) still do their travel research and booking on a laptop or computer. Further to this, Australian travellers overwhelmingly prefer to receive updates and recommendations about their trip via email (62%), where APAC travellers are more diverse in their preferences, including instant messaging services, travel company apps and social media.

Australians are also less inclined to use sharing economy apps compared to APAC. Interestingly, 49% of Australian travellers have never used a sharing economy service such as Uber and Airbnb, whereas 75% of APAC travellers have used sharing economy apps.

However, Aussie travellers also know how to switch off, with only 19% needing to stay up to date with work or business, compared to 32% in APAC. Instead, Australian travellers go online to access maps and location information (54%), let people know they are safe (52%) and keep up-to-date with what is happening in the world (49%).

Australians demand genuine and personalised recommendations

Recommendations from travel providers are welcome, as long as the offers are relevant and personalised, and privacy is protected, with over two thirds (62%) of Australian respondents stating they are open to sharing personal information with travel providers.

Australian travellers have an appetite for trusted recommendations, delivered in real time. Consistent with the broader APAC results, online booking sites, travel review sites and word of mouth have the largest influence on Australian travellers’ planning. However, Australian travellers are more heavily influenced by traveller reviews than friends and family.

Justin Montgomery, General Manager of Amadeus Australia and New Zealand said, “Australian travellers stand out due to their strong preference for genuine recommendations and experiences. They are more likely to turn to fellow travellers than a travel professional for guidance. However, they are still open to receiving offers from travel providers, and will share their personal information with them, but only if the provider respects their privacy and delivers real value.

“Australians’ increasing interest in international travel[1] means there is plenty of growth opportunity for travel providers, if they can ensure they’re tailoring interactions and experiences to suit the changing preferences and needs of Australian travellers,” he said.

Aussie travellers demonstrate an adventurous spirit

When asked what adverse events would affect their likelihood to travel to a destination, Australians across the board were less likely to be put off travelling, compared to the average APAC traveller. Of the six different scenarios, terror attacks were most likely to affect an Australian’s decision to travel, with one in two (48%) Australians stating they were very unlikely to travel to a destination that has had a recent terror attack.

However, Australians are less adventurous when it comes to language. Upon arrival at a destination, 70% of Australian travellers think it is important to find service staff that speak a language they understand, compared to only 47% of APAC travellers.

Mr Montgomery continued, “The one-size fits-all approach to travel is a thing of the past. Even within APAC, our research shows that the needs and preferences, behaviours and demands of travellers vary enormously from one country to another.

“The travel industry will thrive when we put the traveller at the centre of everything we do. The first step to doing so is to better understand who our travellers are and what they want. Traveller expectations are a moving target, and we must keep pace,” he said.

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