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Auto Europe Helps Consumers Avoid Costly Car Rental Mistakes

September 12, 2013 Motoring No Comments Email Email

As Auto Europe notes, the car hire industry continues to expand as more people invest in rental cars to save money and hassle.

People who rent cars save money on petrol, insurance, maintenance and repairs. While renting a car offers convenience and savings, consumers should still avoid common mistakes as they secure their rental.

An article in the Los Angeles Times explains one car renter’s expensive mistakes. In one instance,Panviman the renter returned her rental car after her designated appointment time. She had set up her rental agreement stating that she would return the car by 10 A.M. on a Sunday morning. Unfortunately, she returned it almost an hour-and-a-half late. This error resulted in the renter being charged for an entire extra day.

Consumers should be aware of policies before they opt to rent a vehicle. A trustworthy rental car service will work with consumers to minimize the risk of errors and fees. Auto Europe works with a variety of suppliers such as Hertz, Alamo, Avis, and Enterprise. Each of these companies has their own policy on late charges. Consumers are advised to carefully address these issues to avoid incurring extra fees.

An Auto Europe representative commented, saying, “Never be afraid to ask questions. When you rent a car and there’s something you don’t understand, ask the agent. Verify with them the exact terms of the rental, including their procedure for late returns! You don’t want to end up getting charged an exorbitant amount for a small error that could have easily been avoided.”

Auto Europe recommends that you carefully plan the return of your vehicle, making allowances for any delays or unexpected events that may occur, and that you budget your time accordingly.

Another costly mistake by a renter came when the person rented a car under the terms that she would return it to the same location. She accidentally returned it to the company’s other location approximately 100 kilometers away. This error led to an extra surcharge, all because she had forgotten to change her drop-off location to the new office. Therefore, she was understandably required to pay the penalty.

Auto Europe advises customers to keep track of their itinerary when renting a car. Any change that goes against the contract could cost the customer extra. Consumers should also speak with their agent on drop-off deals. Some companies will allow free drop-offs at partnering locations. But it is best to clarify this with the agent and to make sure this is done well ahead of time. Avoid a conflict within the contract between the customer and the company by staying well-informed and well-organized.

It is wise for consumers to carefully look through their rental agreements. It is up to the consumers to know what charges they will be responsible for should they not adhere by the terms of the agreement. As Auto Europe professionals confirm, the car hire service aims to provide customers with the perfect hired car to fit their needs. As a result, drivers are encouraged to work with the service, ask questions and plan carefully to avoid penalties.

To enable customers to feel fully confident with their rental, Auto Europe will match the price of other car hire services with comparable terms.

Auto Europe regularly lists specials on its website, giving customers across Europe the best possible experience when hiring a car.

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