Avis Car Rental Australia today announced that it has been honoured with two major consumer awards recognising its ability to deliver personalised service and exceed customer expectations.
For the second consecutive year Avis Australia was ranked the top car rental operator in the annual Canstar Blue customer satisfaction ratings, which this year canvassed the opinions of nearly 600 Australians who had hired a car within the last 12 months.
Launched in 2010, Canstar Blue researches, compares and rates products and services across more than 100 different categories to help consumers make the best purchasing decisions for their needs.
Avis Australia achieved the highest Canstar Blue rating among car rental companies after receiving five-stars for its booking process, customer service, availability of accessories, transparency of costs and fees, value-for-money and overall customer satisfaction.
Head of Canstar Blue Megan Doyle said Avis Australia had now led the ratings survey for four of the past five years.
“Avis has performed consistently well in our ratings, which is a strong indicator that it provides an open and honest service in Australia,” said Doyle.
Avis Australia’s commitment to customer service was also acknowledged by Reader’s Digest, which awarded the company its annual Quality Service Award for Car Rental.
Reader’s Digest Quality Service Award winners are determined by a survey of 1,500 Australian adults conducted by leading market research company Catalyst Marketing and Research. Respondents are asked to nominate service providers they have personally used and rank their performance in a number of areas, including personalisation, efficiency, reliability and overall satisfaction.
“These awards acknowledge the efforts of all our Avis staff,” said George Proos, Senior Vice President and Managing Director, Avis Australia. “Every member of the Avis team in Australia embraces our philosophy of ‘putting the customer first’ and it is pleasing to see their dedication and hard work rewarded with such prestigious accolades.”
With a circulation of more than 200,000, Reader’s Digest is one of Australia’s most popular and enduring publications. The annual Reader’s Digest Quality Service Awards were launched in 2015 to provide the magazine’s readers with a list of companies they could turn to for service excellence.
“To the benefit of all, the 2016 Quality Service Awards recognise the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraging the return of genuine customer service to our lives and our culture,” said Reader’s Digest Managing Editor Louise Waterson.