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Avis Car Rental Earns Top Ranking in Australia Car Hire Customer Satisfaction Survey

June 24, 2013 Motoring No Comments Email Email

For the second year in a row, Avis Car Rental has been honored with Canstar Blue’s “Most Satisfied Customers Award.” According to the new car hire customer satisfaction survey in Australia, Avis earned a five-star rating in every category, including overall satisfaction, service, vehicle availability, booking process, transparency of costs and fees, availability of accessories and value for money.

“Avis has done very well to successfully back up last year’s win with the top spot in our Car Hire ratings for 2013,” said Rebecca Logan, spokesperson, Canstar Blue. “We congratulate Avis for earning Canstar Blue’s Most Satisfied Customers Award.”

Avis is the leading car rental company in Australia, operating at more than 200 conveniently located rental facilities, including all major airports. Avis utilizes numerous feedback systems, including online customer surveys, to enhance the customer rental experience. Customer surveys are aggregated and delivered to field location managers in real-time to enable immediate response to customer suggestions.

“One of our four strategic pillars to drive sustained profitable growth includes ‘putting the customer first,'” said Patric Siniscalchi, president, Latin America/Asia Pacific for Avis Budget Group. “We’re thrilled that Australians have once again recognized our commitment to excellence and ranked Avis number one in customer satisfaction.”

“Canstar Blue’s ratings support our strong customer service focus,” said George Proos, managing director, Avis Australia. “We’re honored to receive the Canstar Blue Customer Satisfaction Award and look forward to continuing to provide customers in Australia with an excellent rental experience.”

The Canstar Blue independent study surveyed 2,500 Australians on customer satisfaction in the car hire category. The survey results are based on customers who rented a vehicle in Australia in the last 12 months. For more information on Canstar Blue’s car rental customer satisfaction survey, visit www.canstarblue.com.au.

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