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Award winning hospital CEO down under to talk about healthcare culture and business excellence.

September 16, 2016 Whats On No Comments Email Email

Australia has been given a unique opportunity to learn about organisational culture and business excellence from a triple award winning Baldrige recipient who will be presenting workshops and one on one appointments in October 2016.

In partnership with MLC Transformations, an Australian Company that specialises in Leadership, the Australian Organisational Excellence Foundation has invited John Heer to come to Australia to present the annual business excellence awards, present his work through workshops to key decision makers and one on one “brain picking appointments.”

John Heer is the world’s only CEO to have won the Baldrige National Quality Award three times. This was accomplished at two different organizations, one of which was the first and only Healthcare organization to win the award twice.

The Malcolm Baldrige National Quality Award is the nation’s highest presidential honour for performance excellence through innovation, improvement, and visionary leadership. The award is not given for specific products or services but is divided into six categories: manufacturing, healthcare, service, small business, education, and non-profit.

According to John, the phrase that best describes achievement of these results is: “Culture: It’s Not the Soft Stuff.” His approach consists of Servant Culture, Servant Leadership, Employee Engagement and Organization Sustainability.

The use of the term “Servant” does not reflect a meek or passive approach. In fact, Servant Leaders are very demanding when it comes to mission, vision, values, morals, ethical behaviour and hitting performance targets. It is his belief that great results can be achieved in a respectful, inspirational manner. His use of “Servant” reflects his opinion that we are here to serve our employees, not the other way around. Here’s why: If employees and physicians come to work every day excited about their work, customer/patient satisfaction will be better, quality will be higher, financial results will be better and business growth will occur.

John has been featured in numerous articles and books and has given presentations about his approach to dozens of organizations in the USA.

For more information about this media release please contact Yvette Leslie via email on via phone on 0417 267 209.

For more information about John Heer please go to

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