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BA flight delayed by lack of toilet paper

March 14, 2017 Headline News No Comments Email Email

A shortage of toilet paper and “the wrong kind of headphones” led to severe delays for a British Airways Gatwick-Barbados flight, reportedly leaving the airline facing a bill of up to AUD 468,000 in compensation.

The airline could be liable for another big bill for meals and expenses for delayed travellers under European passenger rights rules, Britain’s Independent reported.

The embarrassing news comes not long after the airline faced a passenger delay compensation bill of up to AUD 400,000 after a mouse was spotted on one of its B777 aircraft. See: Stowaway mouse could cost British Airways a fortune

In the toilet roll incident, another BA 777 was delayed for an hour and 40 minutes because of what appears to be inadequate preparation of the aircraft. There was a problem with the headphones and there was not enough toilet paper.

Passenger Bill Murray tweeted indignantly: “BA2153 utter shambles. BA cost cutting means we’re all disembarked due to shortage of bog roll!”

The delay was crucial because it meant the crew ran out of hours. Another crew had to be assembled, which took another three hours. By take-off, the flight was almost five hours late.

Strong headwinds worsened the situation, and when the aircraft finally touched down in Barbados, 200 passengers were waiting at the terminal for the outward flight. One passenger said that the captain admitted that the cause of the problem was that the plane had not been prepared satisfactorily.

“He said in 26 years of flying he had never had such an experience that impacted on crew and passengers.”

British Airways apologised for the delay “after some of the many items needed for the flight weren’t loaded on to the aircraft.

“We gave customers refreshment vouchers so they could get something to eat and drink in the terminal and we got them away on their holidays as soon as the aircraft was ready.”

Written by Peter Needham

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