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‘Bali Indulgence’ Incident Reminds Consumers To Always Book Through An Atas Accredited Travel Agent.

August 27, 2014 Association No Comments Email Email

The Australian Federation of Travel Agents has become aware of an online website scam that uses the sale of Bali holidays to front the scam.

AFTA confirms that ‘Bali Indulgence’ and its owner Ms. Chivonne Betts never operated as a licensed Australian travel agent nor was it ever a member of the previous national scheme, nor a member of the AFTA. ‘Bali Indulgence’ has NOT sought accreditation under the AFTA Travel Accreditation Scheme (ATAS).

Website scams have come and gone over the years and it is very unfortunate for those consumers that have been caught up in this situation. This does highlight an important reminder to consumers of the importance of booking travel through an ATAS – accredited travel agent. ATAS businesses do need to meet high quality standards of business practices, training and professionalism, something that was clearly missing with the website at the centre of this scam.

The Queensland Office of Fair Trading and the Western Australia Consumer Protection is calling on consumers who have had unsatisfactory dealings with ‘Bali Indulgence’ or its owner Ms. Chivonne Betts, to report the matter by contacting:

Queensland Office of Fair Trading on 13 QGOV (13 74 68) or www.fairtrading.qld.gov.au
Western Australia Consumer Protection on 1300 30 40 54 or www.commerce.wa.gov.au

Furthermore the rollout of the consumer affairs agencies, “Pack some peace of mind” campaign, will carry messages that resonate with consumers.

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