Lists of the world’s airlines, arranged in perceived order of quality, service, safety or size are nothing new – but the latest list has a very distinctive element.
A company called AirHelp, which specialises in helping passengers whose flights have been delayed, overbooked or cancelled, has factored the way airlines respond to claims and complaints, in assembling its list.
It has assessed more than 30 airlines, using “response to claims” alongside scores for quality and on-time performance.
“Air travel is about more than just the price of a ticket,” AirHelp says.
Top of the AirHelp list, best of the lot, is Qatar Airways, which has just begun serving Sydney.
The top 10 carriers, according to AirHelp, are:
- Qatar Airways
- Air Baltic
- Air France
- Air Canada
- Croatia Airlines
- British Airways
The last carrier on the list is Sata, a small airline based in the Azores. Second from bottom is mass-transit, low-cost carrier easyJet. Virgin Atlantic was judged third-worst.
According to The Independent, easyJet rejected the finding, pointing out it had been “commended by its regulator the CAA for its handling of EU261 claims and we will always pay compensation when it is due”.
AirHelp claims to have “helped 235,000 people file for their rightful compensation so far, and have helped them recover nearly USD 20 million in reimbursement to date.”
The company offers its services, on a no-win, no-fee basis, to passengers making claims against airlines.
Written by Peter Needham