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Big business luring hotel concierge graduates away

May 18, 2016 Headline News No Comments Email Email

Corporate Australia is increasingly keen to utilise the quality of service and personnel achieved by five star hotel concierge training programs, according to a Melbourne-based company First Contact.

“Five star hotels are clearly not the only organisations insisting on high end service,” says CEO- Paul Schmeja.

“Since 2007, we have been recruiting senior luxury hotel personnel and placing them in front-of-house positions in major corporate office buildings throughout Australia and soon, Asia.”

Corporate concierges operate much like those in a hotel but their corporate customers are permanent residents – office workers and executives who come to rely on the concierge to support them when their professional lives get too busy.

In business for nine years, First Contact now has 180 employees across Australia offering everything from VIP support to client floor/ meeting room management and reception services.

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