Axis Travel Centre South Australia, led by well-known and respected travel agent, Max Najar, has resigned from the AMEX Travel Network (Travelscene American Express) after 30 years.
The parting is a major move because Axis Travel Centre has won a formidable list of awards for achievement over those three decades and has been one of the most prominent AMEX Travel members.
Accolades include multiple AMEX “Office of the Year” awards, numerous AMEX “Best Office Image and Presentation” awards, the “Most Effective Advertising Campaign” international award (in which Najar personally received the prestigious AMEX “Chairman’s Award”), “Great Performers Award” and a host of others.
Speaking yesterday, Najar reflected that he had founded Axis Travel Centre Pty Ltd in 1978. That was back in the days when Malcolm Fraser was prime minister and the top music single was “You’re the One that I Want” by Olivia Newton-John and John Travolta.
The industry has seen many changes since then. Travelscene American Express, for instance, is now numbered among the brands of Helloworld Limited.
Najar said yesterday he proudly reflected on “a mostly wonderful long-term relationship with the old-guard of the American Express network, with both of us surviving the good times and bad times in this challenging industry.
“AXIS has always been strongly independent, placing our focus on being consistently loyal towards those whom we work with, directing our energies, our monies and our passion towards entities who also deliver (not just promise) quantifiable, value-added travel products and unique services to staff and clients,” Najar said.
Speaking more generally, Najar questioned whether some travel agency networks had faltered in what they were originally created to deliver. Just as networks had to guard against potential inefficiencies and loss of direction, agents had to be sure their networks were transparent and accountable, delivering true value and return on investment.
“Our resignation is made as we need to seriously invest wisely and nurture relationships that respect what we believe in, for the betterment of our staff, our loyal suppliers and most importantly our valued clients,” Najar said.
Edited by : Peter Needham