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Brightlink IP Receives 2018 CUSTOMER Magazine Product of the Year Award from TMC

March 5, 2018 Accolades No Comments Email Email

Brightlink IP, the premier IP communications provider delivering carrier-grade voice, messaging and application-based services, announces today that TMC, a global, integrated media company, has named Liveview® as a 2018 CUSTOMER Product of the Year Award winner.

Brightlink’s Liveview® is a critical tool for today’s voice and messaging requirements, offering complete transparency, efficiency and deep insight related to customers’ network traffic data. With Liveview®, customers can view:

Where their calls are originating from and terminating to by geography, carrier and type
Voice quality metrics, completion percentages, duration and price
All customers’ traffic in and out of the Brightlink IP network, available in real time
Full statistical reporting, graphing, historical metrics and more
The 2018 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

“Liveview® was conceived with the idea that carriers traditionally have kept their customers in the dark when it comes to customer experience, statistics and real-time network traffic data,” explains Joe White, CTO of Brightlink IP. “Liveview is an innovative platform that shares these vital statistics with customers as they come in, because we know the more information you have, the better equipped you are to serve your customers and focus on your core mission. With Liveview, full transparency is the norm. We are honored to accept this prestigious award from TMC for a unique product that is providing value and improving the way our customers do business.”

Brightlink offers Liveview as part of its standard service offerings, at no cost to customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Brightlink IP with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Liveview® solution has proven deserving of this elite status and I look forward to continued innovation from Brightlink IP in 2018 and beyond.”

The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine.

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