Buffalo Tours, a leading destination management company in Asia, is proud to announce it has been awarded the prestigious TripAdvisor Certificate of Excellence 2016.
Over the past years, 847 reviews were published on TripAdvisor by customers who travelled with Buffalo Tours. 88.3% rated us either “Excellent” or “Very good”. The reviews posted on TripAdvisor provided feedback on a diverse range of tours and destinations encompassing the countries in which Buffalo Tours currently operates.
One of our recent customer reviews from the UK mentioned, “Buffalo is a great tour company who sorted out all our guides, trips, hotels and recommended some fantastic unique experiences in Bangkok and Vietnam”.
Another American traveller commented “We used this company in Vietnam and again in Cambodia. All tours were led by very personable, professional and knowledgeable staff. They not only assist with the sites, but provide insight into the local culture. They picked us up at the airports and each time were waiting with a friendly smile and our name on a sign. That in itself is very comforting when showing up to a new city. I will definitely use Buffalo Tours again with complete confidence”.
“Buffalo Tours has set up a Customer Experience team to ensure outstanding customer service across our destinations. We haveendeavoured to respond swiftly and appropriately to all client feedback received. The detailed, meaningful, and heartfelt reviews that ourtravellers have taken the time to post serve as one of our most valuable lines of communication, so that as a company we can be guided by our travellers’ expectations” shared Trang Kim Tuong – Regional Operation Manager.
“We are honoured to have received this prestigious award for the third consecutive year. I would like to extend my sincere thanks to all of our customers whom have trusted Buffalo Tours to arrange their travel over the past twenty-two years. I also take this opportunity to congratulate the Buffalo Tours’ teams for their passion and commitment towards achieving excellent customer service. With the launch of Local Life, Essence ranges in 2015 and imminent launch of our Master Class tour range, our customers will have even more opportunities to Discover Their Asia”, said Matt Masson, Managing Director of Buffalo Tours.
“With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “TripAdvisor is proud to play this integral role inhelping travellers feel more confident in their booking decisions.”
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period.