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Workplace: New Zealand Leaving Australia Behind

May 6, 2015 Leadership No Comments

New Zealand business leaders’ confidence in their organisation’s growth outlook surged in the last 10 months while the outlook of leaders in Australia was almost static, a business survey has found. … Continue Reading

“If you’re not serving the customer, you’d better be serving someone who is”

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“If you’re not serving the customer, you’d better be serving someone who is” – Jan Carlzon

Rick Coles Interviewed on Small Talk, Big Returns on Singapore Radio’s 938live: … Continue Reading

“People hate to be sold anything, but they love to buy. “

September 27, 2013 Headline News, Leadership No Comments

Rick Coles Interviewed on Small Talk, Big Returns on Singapore Radio’s 938live:Richard logo

The purpose of the last 2 articles and audio interviews is to give us a greater understanding of selling and the so called sales process. … Continue Reading

“A well informed employee is the best salesperson a company can have”

September 26, 2013 Headline News, Leadership No Comments

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The purpose of the next 3 articles and audio interviews is to give us a greater understanding of selling and the so called sales process. By the end of the series we will be more confident when meeting potential and existing customers face to face. … Continue Reading

“Business goes where it is invited and stays where it is well – treated.”

September 20, 2013 Headline News, Leadership No Comments

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Be ‘aware’ when selling and link to right Benefits. It is key to Identify REAL buying motives. Client may want to buy NOT for reasons we think he should – but because of his / her own! … Continue Reading

When you want to remember how to sell, simply recall how you like to buy.”

September 14, 2013 Headline News, Leadership No Comments

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Rick Coles Interviewed on Small Talk, Big Returns on Singapore Radio’s 938live:“When you want to remember how to sell, simply recall how you like to buy.” … Continue Reading

Rick Coles Interviewed on Small Talk, Big Returns on Singapore Radio’s 938live:

September 7, 2013 Headline News, Leadership No Comments

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The purpose of the next 6 articles and audio interviews is to give us a greater understanding of selling and the so called sales process. By the end of the series we will be more confident when meeting potential and existing customers face to face. … Continue Reading

Impact Elements Discussion 54

egtmedia59Aloha, good day and for the last time I say welcome back to Impact: Elements. … Continue Reading

Management by Objective and Performance Appraisal Process

egtmedia59Aloha, good day and welcome back to Impact: Elements. We will continue this week with our Application and Action discussion as we look further at What gets Measured gets Managed. … Continue Reading

Our Training Insights Contributor is now also available on Qantas Inflight

Richard logoOur Training Insights Contributor, Richard Coles has some new media available. Latest is on Qantas Inflight business program with a 10 min interview. This is the link to it: (see 2nd column – 2nd from bottom) … Continue Reading

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