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Cathay Pacific Produce Under Pressure

September 21, 2017 Headline News No Comments Email Email

The timing was perfect. Bags in hand, I was just about to leave for the airport when the call came – flight cancelled. The thoughts; what happens now? Contact the carrier and they will arrange for a seat on the next flight.  

Typhoons play havoc with our lives. They are more lethal when airlines are involved. To make ends meet, airlines need to have their fleet flying as much as possible. They don’t make money sitting on the ground.  Tropical typhoon Hato made many aircraft sit out the havoc, which is why the flight was cancelled.  The aircraft was on the ground in Hong Kong where the force of the cyclone was centred.  Once conditions were safe, the next morning’s flight was chockers. And so my upgrade to business class was not going to happen.

I am heading to Kaohsiung in Taiwan via Hong Kong with a group of agents and when the 10 pm flight was cancelled the group stayed overnight in Sydney. The call centre was on top of the problem and immediately that night sent an email with the new e tickets and times.

The next day I checked in at the Sydney counter with Alan who was particularly helpful with seating and connecting passes to Kaohsiung.  Service and attention on CX 138 SYD TO HKG was top class with the attendants taking time to engage with passengers during their duties. We flew in an A330-300 which was 30 minutes late arriving at the Sydney gate but made up the time during the 8.5 hour trip.

Drinks were served first with a good array of non and alcoholic, then into lunch with choice of grilled chicken breast, black bean chicken with broccoli, Hungarian Beef goulash a vegetable fettucine, followed by Movenpick Ice Cream.  The Stellenbosch Pinot Gris was a perfect fit with the meal.

A beer scientifically crafted to be consumed at 35,000 ft. called a Betsy was also being promoted as having been created for a well-travelled drinking experience above the clouds.  Unfortunately only available on selected routes and cabins.  I was in the wrong cabin.

Cathay Pacific will add three new European destinations to its network in 2018. The state-of-the-art Airbus A350 will link Brussels, Dublin and Copenhagen with easy connections for flights between Australia and Hong Kong. A stopover in Hong Kong is also worth consideration. The sprawling CX Pier lounge at the busy airport is an ideal place to relax and gather your thoughts before heading to your destination.  A variety of food and drink options are available along with the Betsy beer.

The carrier currently has an Earlybird sale from all Australian ports to over 20 popular cities across the UK, Europe, USA, Canada and Israel. It is a perfect opportunity to lock in 2018 holiday plans. Destinations including London, Madrid and New York, and passengers can also take advantage of Cathay Pacific’s new destination offering; Brussels, Dublin and Copenhagen. Fares start from $1,060 return to Dublin and $1,328 return to New York. Sale until 03 October 2017 for passengers departing from Sydney, Melbourne, Perth, Brisbane, Adelaide and Cairns, and looking to travel between 01 March and 06 September 2018. The carrier also has a special on economy flights to China until the end of January 2018 from AUD $ 678 and Asia $671

A great initiative by the airline was to recently launch Parfums de Voyage a perfume which will help guests remember their holidays along with their snapshots. Parfums de Voyage

Cathay Pacific and Cathay Dragon recently launched Discoverywww.cathaypacific.com/discovery  – a new digital destination where travellers can access and enjoy content from the airlines’ leading inflight magazines, Discovery and Silkroad, wherever they are in the world.

The airline is a member of the One World network

https://www.cathaypacific.com/cx/en_AU.html

Written by John Savage

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