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Cebu Pacific invests in facilities for Persons with Reduced Mobility

October 21, 2017 Aviation No Comments Email Email

The Philippines’ largest carrier, Cebu Pacific (CEB), is set to roll-out Disabled Passenger Lifts (DPLs) in key airports nationwide. The DPLs will provide Persons with Reduced Mobility (PRMs) an easier and more comfortable boarding experience on Cebu Pacific flights.

 CEB is the first airline to invest in its own DPLs, in line with efforts to improve the passenger experience. The use of the DPL is free of charge for Cebu Pacific passengers with reduced mobility. Aside from PWDs, these include pregnant and elderly passengers who may have difficulty using stairs to board their flights. 

The first DPL was installed at Ninoy Aquino International Airport Terminal 3 in March 2017 for testing and evaluation. Since July 2017, the DPL has been used to lift PWDs, pregnant and elderly passengers on a number of CEB flights. 

Michael Ivan Shau, Vice President for Airport Services of Cebu Pacific, said: “We are looking at initiatives to improve the passenger experience. For our PWD passengers and those with reduced mobility, we recognise that the experience of being lifted manually can be uncomfortable. Investing in the DPLs will allow us to board and deplane passengers with reduced mobility safely, with minimal discomfort.” 

Michael also adds that the rest of the DPL units will be installed starting 2018. Six more units will be placed at the NAIA Terminal 3, with the rest deployed to other CEB hubs across the country, including Clark, Kalibo, Iloilo, Cebu and Davao. Target completion is June 2018.

 In 2016 alone, over 43,000 passengers required wheelchair assistance from the check-in counter. Of this number, more than 14,000 were wheeled from the check-in counter and carried to their seats in the aircraft. 

For PWDs and other PRMs who need wheelchair assistance, they simply need to tick the box indicating this requirement upon booking their flights. 

For bookings and inquiries, guests can visit or call the reservation hotline on +61-2-9119-2956 . The latest seat sales can be found on CEB’s official Twitter (@CebuPacificAir) and Facebook pages. 

Guests may also download the Cebu Pacific official mobile app on the App Store and Google Play.

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