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Chat Your Way to Your Next Trip: Skyscanner Launches Facebook Messenger bot for Travel Search

May 30, 2016 OTA News No Comments Email Email

Global travel search engine Skyscanner has today announced the launch of a Facebook Messenger bot allowing users to search for flights

Available to any Messenger user typing in English, travelers will be able to interact with the bot to ask for live flight prices, as well as to ask Skyscanner for destination inspiration.

The flight search bot responds with answers to user travel queries in a natural conversational manner. Messenger users can then follow a link to Skyscanner’s site to book their chosen travel itinerary.

Skyscanner has been an early adopter when it comes to the recent conversational search trend. Earlier this year the metasearch site became the world’s first travel search brand to create a voice search skill for the Amazon Alexa voice service and now with the launch of the Messenger bot, Skyscanner has ensured that it has been ahead of the curve in the travel search space.

The Messenger bot combines several components of Skyscanner’s innovative technology. In addition to the travel search engine’s powerful flights API data, the bot also returns inspirational destination suggestions based on user search trends and cheapest pricing, similar to the ‘Everywhere’ functionality in its website and apps. Users can simply type “not sure” when asked where they wish to go, and suggestions start to appear.

Filip Filipov, Director at Skyscanner commented, “The messaging economy and conversational search are areas which we believe are incredibly important evolutionary features for the travel industry. It has been a top priority for us to take a pioneering approach when it comes to building a bot for the Messenger Platform. We want to make travel search as easily accessible as possible, and believe that the launch of our Messenger bot will allow more people to search for their travel in a fun and informative way.”

The Skyscanner bot can be found by visiting

  • Skyscanner is a leading global travel search company providing free search of flights, hotels and car rental around the world.
  • Founded in 2003 Skyscanner helps over 50 million people each month to find their travel options.
  • Skyscanner is available in 30 languages.
  • Skyscanner’s highly-rated free mobile apps have been downloaded over 40 million times.
  • The privately-owned company employs over 770 staff and has ten global offices in Barcelona, Beijing, Budapest, Edinburgh, Glasgow, London, Miami, Shenzhen, Singapore and Sofia.
  • For more information, please visit

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