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CheckMate ‘Wows’ Travelers with Hotel Check-In Cards in Google App

October 4, 2014 Apps No Comments Email Email

CheckMate, the leading mobile check-in and guest engagement platform, today announced that it will now enable travelers to complete check-in quickly via Google Now.

Google and the Google logo are registered trademarks of Google Inc., used with permission.

“In the Google app, cards powered by Google Now facilitate a frictionless experience for hotel guests to check in for upcoming stays,” explains Drew Patterson, CEO of CheckMate. “Triggered prior to the guest’s arrival, the card ensures that guests get the right room for their needs and know in advance when their room will be ready. Cards will be shown for a number of hotel properties, including Rydges Sydney Airport, The Godfrey Hotel Chicago, and Affinia Manhattan.”

The Google app helps people get the right information just when they need it. CheckMate is the first company to enable hotel check-in via Google.

This integration is the latest development in CheckMate’s innovative approach toward guest experience management. With its intuitive technology, CheckMate makes it easy for travelers to use their smart phones to check in, upgrade their room, communicate their preferences, enroll in a loyalty program, receive alerts when their room is ready, and bypass lines at the front desk. By not having to attend to mundane, administrative tasks in advance of arrival, front desk agents are better able to focus on guests’ needs and human interaction.

Hoteliers get a 360-degree view of their guests before they arrive, gaining valuable insights including contact information, emails, special requests, arrival times, as well as social influence and TripAdvisor history. These insights, generated by data provided by the guest or booking partner, can be used to create memorable experiences and communicate real-time offers that drive revenue as well as improve guest satisfaction.

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