CHOICE and its New Zealand counterpart, Consumer NZ, have criticised Jetstar’s online booking process. They say it pre-selects several optional extras by placing ticks next to them in advance, which can add close to AUD 40 to the cost of a flight.
The two consumer bodies say customers should be able to choose for themselves if they want the optional extras; the options don’t need to be pre-selected.
CHOICE and Consumer NZ accuse Jetstar of being the worst offender in the field, in both the Australian and New Zealand travel market. They say Jetstar is the only major carrier that still has optional extras pre-selected in New Zealand. In Australia, they say Jetstar’s pre-selected options add on more costs than any other airline.
The two consumer bodies have launched a campaign titled ‘Ditch the Ticks’. They have gone to the extent of setting up a website for consumers to send a message to Jetstar chief executive David Hall.
It can be viewed on http://choice.good.do/ditchtheticks/emailjetstarsceo-2/
“This is your chance to say that you are ticked-off and have had enough,” the site says.
“If you want this practice to end then email Jetstar’s CEO and let him know that you want Jetstar to ditch the ticks and the sneaky extra costs.”
The message for consumers to send (pre-selected, as it happens!) reads:
Out of all of the Australian airlines you have the highest costs for preselected optional extras. While in New Zealand you are the only airline left that still preselects optional extras.
Air New Zealand and Qantas have ditched pre-selected travel insurance from their websites, so why not ditch your “opt-out” pricing practices too?
If we want to pay extra to check-in baggage, select our seats, or take out travel insurance, we’ll let you know.
Booking a Jetstar airfare online is a drag! But it doesn’t need to be. Just ditch the pre-selected boxes and do the right thing for your customers.
Written by Peter Needham