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Club Carlson Wins Top Loyalty Campaign at the 2013 Mega Awards

November 23, 2013 Accolades No Comments Email Email

Carlson Rezidor’s global loyalty program, Club Carlson, has just scooped the Loyalty Campaign of the Year at the 2013 Mega Awards, one of the hospitality industry’s highest accolades!

Mega Awards reward genuine innovation in the airline & travel business, recognizing best loyalty, ancillary revenue and social media activity. Now in its fourth year, the 2013 Mega Awards Gala was held on 13th November in Vancouver, Canada.

Club Carlson’s engaging online campaign was designed to thank members for their loyalty by offering a personalized reward through a social media channel, enhancing the both brand and member engagement. Members were directed to Club Carlson’s Facebook page where they could see an animated presentation of their personal festive offers being unwrapped. They could also send personalized, electronic greeting cards with their own uploaded photos and messages.

Teresa Comparato, Director Loyalty Marketing EMEA at Carlson Rezidor Hotel Group, said: “We are delighted that Club Carlson has been recognized as the Loyalty Campaign of the year. We have always taken pride in being one of the most rewarding loyalty programs in the travel industry. Now we want to connect on a more personal level with our customers and are making continuous investments in our CRM technology so we can effectively engage with our brand ambassadors in social and digital space. This award is recognition of these efforts and we thank our Club Carlson members for their patronage and loyalty.”

For full list of winners, please visit: www.airlineinformation.org/events/current-events/154-mega-awards-2013

For more on Club Carlson, visit: http://www.clubcarlson.com/

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